{"id":1457554,"url":"https://alion.io/job/saksoft-production-support-analyst-2","title":"Production Support Analyst","company":{"id":3117890,"name":"Saksoft","domain":"saksoft.com","url":"https://alion.io/company/saksoft-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2500,"max":4500,"currency":"SGD","period":"month","gross":true,"usd_annual":42240},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"COBOL","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Experience: 3-5 Years\nRole: Production Support Analyst\n\nKey Skills:\nFamiliar with OS/400 system\nFamiliar with RPG, COBOL language\nHave experience with Silverlake banking system is plus point.\n\nResponsibilities:\nTo handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.\nTo provide support during end of day batch run\nTo work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.\nTo work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.\nRequirements:\nMust have: -\nBachelor’s degree of Computer Science or Engineering\nMinimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.\nGood and assertive communicator in speaking & writing.\nGood analytic and problem-solving skills\nAble to work in a fast-paced, team-oriented environment and weekend / wee hours.\nExperience in L2 or L3 production support\nGood to have: -\nUnderstanding of ITIL, SDLC\nKnowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.\nKnowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc\nSkills\nLevel 2 Support, COBOL, ITIL Process, Data Center, resolve incident tickets, Application Monitoring, 3rd Level Support, RPG, OS/400 operating system, Computer Science, Stakeholder Engagement, Demand Generation, Analytical and Problem-Solving Skills, Skilled Communicator, Full SDLC, Work in A Fast Paced Environment, Batch Management, Incident Management, Infrastructure Support","description_format":"text","description_chars":1951,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T10:00:34Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":42240,"is_top_pay":false},"html_url":"https://alion.io/job/saksoft-production-support-analyst-2","json_url":"https://alion.io/job/saksoft-production-support-analyst-2.json","meta":{"generated_at":"2026-10-02T00:13:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":68,"day_limit":5000,"remaining_today":4932,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}