{"id":1267765,"url":"https://alion.io/job/saksoft-production-support-analyst","title":"Production Support Analyst","company":{"id":3117890,"name":"Saksoft","domain":"saksoft.com","url":"https://alion.io/company/saksoft-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":8500,"currency":"SGD","period":"month","gross":true,"usd_annual":79860},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"COBOL","optional":false},{"name":"ITIL","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-27T20:00:00Z","board_verified":false,"closed_at":"2026-09-27T20:00:00Z","days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"Experience: 3-9 Years\nRole: Production Support Analyst\n\nKey Skills:\nTechnically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400\nExperienced with ALDON and IBM RDi change management tools\nExperienced with BMC Control-M, Splunk and BMC Helix\n\nResponsibilities:\nPerform root cause analysis on application defects and provide solution for remediation.\nPrioritize defects and plan for production release based on defect criticality\nPerform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.\nProactively looking at areas of improvement to improve system resiliency and performance to scale to volumes\nMaintain production stability by ensuring deployments have completed the necessary risk and impact assessments.\nCommunicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.\nAssist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.\nComply to established SDM guidelines, processes, and IT policies.\nShare production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery\nEnsure application documentation is properly updated for each production release\nRequirements:\nEducation:\n· Bachelors’ Degree in Computer Science or related field.\n3 or more years’ of production support experience across multiple technologies / platform\nEssential:\nStrong troubleshooting, analytical and problem-solving skills \nStrong written, oral communication skills and able to manage stakeholders / user / vendor\nAbility to easily adopt to any technology / environment\nAble to work independently with minimal supervision\nPreferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS. \nKnowledge in ITIL areas of incident and problem management.\nSkills\nControl M, COBOL, Troubleshooting, Helix (database), Splunk, BMC, Software Defect Management, Root Cause Analysis, RPG, Scalable Systems, Stakeholder Engagement, AS400 system, Code Development, SQL, Production Deployment, Analytical and Problem-Solving Skills, Liaise With Stakeholders, Sit Testing, leading stakeholders, Itil Foundation","description_format":"text","description_chars":2478,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T22:00:00Z"},{"event":"close","at":"2026-09-27T20:00:00Z"}],"liveness":null,"pay":{"stated_usd_annual":79860,"is_top_pay":false},"html_url":"https://alion.io/job/saksoft-production-support-analyst","json_url":"https://alion.io/job/saksoft-production-support-analyst.json","meta":{"generated_at":"2026-09-30T01:50:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1475,"day_limit":5000,"remaining_today":3525,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}