{"id":3988189,"url":"https://alion.io/job/salem-five-insurance-personal-lines-workflow-coordinator-processor","title":"Personal Lines Workflow Coordinator (Processor)","company":{"id":2009848,"name":"Salem Five Insurance","domain":"salemfiveinsurance.com","url":"https://alion.io/company/salemfiveinsurance","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woburn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46877,"max":75001,"currency":"USD","period":"year","gross":null,"usd_annual":75001},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T21:53:01Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T00:57:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.\nWhy Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client’s unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way.\nThis position can be based in our Woburn, Danvers, Gloucester, Plymouth or Norwood office.\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.\nCheck all incoming policies for accuracy. Keys changes if policy doesn’t match EPIC.\nNotifies company of correct information and request necessary changes.\nAssists PL Account Managers, keying changes to the companies and completing follow-up lists. \nEnter customer information into Atlas/SinglePoint/Carrier Rating/MSB’s software to provide support to Personal Lines Account Managers, agency service staff and sales producers.\nSet-up Insurance Binders, RMV forms for Account Managers and Producers as needed.\nChecks download list daily. Review commission for accuracy.\nResponsible for company downloads/edocs/claims.\nSet up and follow up on pending cancellations and Reconciliations/Reversals as needed.\nProcess endorsements online with our carriers, adds open activity and updates our agency management system.\nAssist the leadership team in ensuring that the workflow criteria are being met and assists others within the department if need be. \nRetrieve email messages daily from Insurance Services mailbox and distribute them to appropriate staff.\nNotifies Producers on impending cancellations.\nInbound/Outbound telephone calls.\nScan/sort mail as assigned, and update information into EPIC.\nReview flood renewals and follow ups on payments and policy issuance.\nRequest manual endorsements and add follow up for the Workflow Department - Store manual endorsements - Workflow Coordinator will delete when processed.\nAbility to work cross functionally within the organization.\nRegular attendance is essential to this position.\nEDUCATION and/or EXPERIENCE:\nHigh school diploma or general education degree (GED) and two to three years related experience and/or training; or equivalent combination of education and experience.\nInsurance knowledge would be helpful.\nMicrosoft applications (Word, Excel, Access, PowerPoint) and ability to operate office equipment including fax machines, printers and communication devices.\nAbility to perform effectively in an environment where confidentiality, maturity, sound judgment, initiative, and professionalism are required.\nExperience with Epic system preferred but not necessary.\nProficient in SinglePoint, Atlas and MSB’s preferred but not necessary.\nBenefits/Incentives: We offer a comprehensive benefits package designed to support your well-being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.\nSalary Range: $46,877 to $75,001\nThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb; or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.\nReady to apply? If this job sounds like a fit for you, then click on Apply /Apply Now in this posting. We look forward to talking with you.\nNo unsolicited resumes accepted from agencies.","description_format":"text","description_chars":4774,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-09T22:22:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":75001,"is_top_pay":true},"html_url":"https://alion.io/job/salem-five-insurance-personal-lines-workflow-coordinator-processor","json_url":"https://alion.io/job/salem-five-insurance-personal-lines-workflow-coordinator-processor.json","meta":{"generated_at":"2026-11-11T03:02:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1856,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009848},"rest":"https://alion.io/mcp/rest/get_company?id=2009848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalem-five-insurance-personal-lines-workflow-coordinator-processor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalem-five-insurance-personal-lines-workflow-coordinator-processor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalem-five-insurance-personal-lines-workflow-coordinator-processor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salem-five-insurance-personal-lines-workflow-coordinator-processor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalem-five-insurance-personal-lines-workflow-coordinator-processor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3988189}},{"tool":"search_jobs","arguments":{"company":"salemfiveinsurance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3988189},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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