{"id":1264400,"url":"https://alion.io/job/salescode-ai-customer-success-avpad","title":"Customer Success (AVP/AD)","company":{"id":3175091,"name":"SalesCode.ai","domain":"salescode.ai","url":"https://alion.io/company/salescode","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":230},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T06:06:57Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-09-29T06:53:15Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About the Position\nRole: Customer Success\nDesignation: AVP/AD/Director - Customer Success\nExperience: 10-15 Years\nLocation: Gurgaon (Work from Office - 5 Days)\nEducation: Any full-time bachelor’s degree (MBA preferred but not mandatory)\nIndustry Type: Technology / SaaS Product / AI-driven platforms\nFunctional Area: Customer Success / Account Management / Program\nManagement\nRoles & Responsibilities\n1. Customer Ownership & Business Accountability\nOwn a portfolio of enterprise and mid-market clients post onboarding\nAct as the single point of contact for all customer-facing interactions\nTake end-to-end accountability for customer success, satisfaction, and\nretention\n2. Adoption & Value Realization\nDrive platform adoption across customer teams (sales reps, managers,\nleadership)\nTrack usage metrics, engagement, and business impact\nEnsure customers achieve tangible business outcomes (sales uplift,\nexecution improvement, visibility)\n3. Execution & Program Leadership\nLead implementation, rollout, and ongoing execution of customer programs\nCoordinate across Product, Tech, Data, and Ops teams\nDrive timelines, remove blockers, and ensure delivery commitments are met4. Business Reviews & Strategic Alignment\nConduct weekly/monthly reviews and QBRs with clients\nPresent structured insights on:\no Platform performance\no Business impact\no Improvement opportunities\nAct as a thought partner to clients, not just a relationship manager\n5. Retention, Expansion & Risk Management\nOwn customer retention and renewal outcomes\nIdentify risks early and take proactive action\nSupport upsell and expansion opportunities in collaboration with the sales team\nteam\n6. Escalation Ownership & Problem Solving\nHandle customer escalations end-to-end with urgency and ownership\nBreak down complex issues and drive resolution across teams\nMaintain trust and transparency during critical situations\n7. Customer Feedback & Internal Influence\nAct as the voice of the customer internally\nTranslate feedback into clear, actionable inputs for Product and Tech teams\nContribute to the continuous improvement of the product and delivery\nDesired Candidate Profile\nExperience\n10-15 years of experience in:\no Customer Success / Account Management / Program Management\n\nPreferably from:\no B2B SaaS / Technology / FMCG-tech / SFA / Analytics platforms\nExperience managing multiple enterprise or mid-market clients\nCore Skills\nStrong stakeholder management and client communication skills\nAbility to drive execution across cross-functional teams\nStrong problem-solving and structured thinking\nComfortable working with data, dashboards, and business metrics\nAbility to operate effectively in fast-paced environments\nMindset & Behavioural Fit (Critical for Success)\nExtreme Ownership: Takes accountability for outcomes, not just tasks\nBias for Action: Moves fast and drives execution without over-dependence\nOperator Mindset: Focuses on solving problems and delivering results, not just managing relationships\nCustomer + Business Balance: Able to align customer expectations with company priorities\nStrong Communication Spine: Can push back constructively and drive alignment with stakeholders\nComfort with Ambiguity: Able to operate in evolving and unstructured environments\nGood to Have\nExperience working with:\no FMCG clients / retail / distributor ecosystems\no Sales tech / SFA / GTM / analytics platforms\nExposure to global clients or multi-region deployments\nWhat Success Looks Like (6-12 Months)\nHigh customer retention and satisfaction\nStrong and consistent platform adoption across accounts\nMeasurable business impact delivered to clients\nFaster resolution of issues and minimal escalations\nIdentification and conversion of expansion opportunities\nWhy Join Us\nBe part of a high-growth AI SaaS company\nOwn end-to-end customer outcomes, not just support functions\nHigh ownership, visibility, and career growth\nOpportunity to work alongside top professionals in a mission-driven environment.\nEngage with leading global brands and contribute to innovative sales solutions.\nParticipate in wealth creation through an attractive ESOP plan designed for high\nperformers.","description_format":"text","description_chars":4138,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-25T21:49:10Z"}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.64,"p_room":0.55,"age_days":35,"expected_fill_days":24,"reasons":["conf:73","win:tail"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/salescode-ai-customer-success-avpad","json_url":"https://alion.io/job/salescode-ai-customer-success-avpad.json","meta":{"generated_at":"2026-09-30T01:31:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1112,"day_limit":5000,"remaining_today":3888,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}