{"id":2894977,"url":"https://alion.io/job/salesforce-assessment-insights-operations-manager","title":"Assessment Insights & Operations Manager","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":365,"ghost_share":0.008,"stale_share":0.66,"repost_share":0.044,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":97},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Tableau","optional":false},{"name":"Asana","optional":true},{"name":"Copilot","optional":true},{"name":"Jira","optional":true},{"name":"Slack","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T04:58:04Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nOperationsJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nWe are seeking a detail-oriented and analytically minded operations professional to serve as the Assessment Insights & Operations Manager for the Global Life Sciences Activation & Adoption division. In this role, you will be the core operational driver of our portfolio intelligence team, executing the end-to-end quarterly assessment process and translating raw account data into actionable insights that drive strategic customer success.\nYou will ensure that every account in the global portfolio is evaluated, scored, and tracked with precision. By partnering with field teams, managing data systems, and maintaining our Global Portfolio Health Dashboard, you will serve as the critical link connecting operational data to the insights that guide leadership strategy.\nResponsibilities\nExecute the quarterly account assessment process from end-to-end, acting as the primary data collection and synthesis lead for the global portfolio.\nPartner with Account Executives (AEs) and Customer Success Managers (CSMs) to conduct assessment interviews, gathering structured data aligned to our scoring rubric.\nCollect, organize, and evaluate account data from CRM systems, support platforms, and stakeholder inputs to consistently measure portfolio health.\nManage the operational logistics of quarterly assessment cycles, including scheduling, interview tracking, and proactive escalation of execution blockers.\nBuild, organize, and maintain the Global Portfolio Health Dashboard using CRM Analytics / Tableau CRM to provide real-time risk and health visibility to leadership.\nProduce quarterly portfolio health reports and individual account risk scorecards for internal teams, leadership, customers, and Systems Integrator (SI) partners.\nCoordinate multi-track logistics for customer workshops and partner events, managing invitations, agendas, and follow-up tracking.\nManage a calendar of market insights and events, including case study deadlines, marketing submissions, and thought leadership deliverables.\nSupport data architecture and technical teams by organizing data feeds and maintaining documentation for AI-powered assessment tools.\nRequired Qualifications\nBachelor’s degree or equivalent practical experience.\n5+ years of experience in Business Operations, Customer Success Operations, Program Management, or a related field.\nDemonstrated experience managing end-to-end data collection, assessment, or evaluation cycles across large, complex account portfolios.\nHands-on proficiency with Salesforce reporting and analytics tools, specifically CRM Analytics (formerly Einstein Analytics), Tableau CRM, and standard Salesforce dashboards.\nStrong analytical skills with a proven track record of synthesizing multi-source data into clear, actionable reporting and executive-ready presentations.\nProven ability to coordinate complex logistics and manage calendars across concurrent workstreams without losing operational momentum.\nExcellent communication and stakeholder engagement skills, with the ability to conduct structured working sessions with field-facing teams and external partners.\nPreferred Qualifications\nExperience operating within the Enterprise Cloud, SaaS, or Life Sciences technology sectors.\nPrior experience working directly within a Salesforce software ecosystem.\nFamiliarity with AI-assisted productivity tools (e.g., Agentforce, Slack AI, Einstein Copilot, or Gemini) to accelerate data synthesis.\nProficiency with program and project management tools such as Jira, Smartsheet, or Asana.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nWe are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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