{"id":1959457,"url":"https://alion.io/job/salesforce-business-delivery-manager","title":"Business Delivery Manager","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":440,"ghost_share":0.014,"stale_share":0.6,"repost_share":0.059,"time_to_fill_p50_days":22,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States","Chicago, United States","Atlanta, United States","Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":117400,"max":177600,"currency":"USD","period":"year","gross":null,"usd_annual":177600},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-06T14:40:54Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T17:38:47Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nProgram & Project ManagementJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nWe’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Guided by our core values, we help companies across every industry blaze new trails and connect with customers in entirely new ways.\nOur Prospect-to-Cash (P2C) organization is seeking a Business Delivery Manager to help orchestrate and deliver some of Salesforce’s most complex and transformative business initiatives.\nThe Business Delivery organization sits at the intersection of strategy, business operations, technology, process transformation, M&A integration, readiness, and execution. We partner across P2C and the broader enterprise to turn strategic priorities into executable plans, connect interdependent work across teams, surface decisions and risks, and ensure the business is prepared to successfully adopt and sustain change. Unlike a traditional project management role focused primarily on managing schedules and deliverables, the Business Delivery Manager is accountable for creating the conditions for successful business outcomes. This includes establishing delivery models, driving cross-functional alignment, orchestrating dependencies, clarifying decision rights, identifying and mitigating business risk, and connecting solution delivery with business validation, readiness, activation, and post-launch stabilization.\nThis role will support initiatives spanning lead management, opportunity and quote management, pricing and product operations, sales operations, incentive compensation, partner operations, mergers and acquisitions, and the processes, data, AI, and technology capabilities that enable Salesforce’s global selling organization.\nThe Business Delivery Manager will partner closely with business leaders, technical program managers, product and engineering teams, business subject matter experts, M&A and integration partners, change and activation teams, and other enterprise functions to drive transformation from strategy through realization.\nResponsibilities\nOrchestrate end-to-end business delivery for complex, cross-functional P2C initiatives, translating strategic priorities into clear outcomes, milestones, ownership, dependencies, decision points, and execution plans.\nEstablish and maintain the integrated delivery view across business, product, technology, process, data, readiness, validation, activation, and integration workstreams.\nDrive clarity around scope, business outcomes, decision rights, accountabilities, dependencies, assumptions, and critical path, ensuring teams understand both what must be delivered and why it matters.\nFacilitate cross-functional forums designed to accelerate decisions, resolve tradeoffs, remove blockers, and manage business risk, rather than simply report program status.\nProactively identify delivery risks, organizational constraints, capacity concerns, dependency conflicts, and readiness gaps; bring forward actionable recommendations and escalation paths.\nPartner with business and technical leaders to establish appropriate delivery governance and operating rhythms based on the complexity, risk, and strategic importance of the initiative.\nConnect delivery execution with business validation, UAT, change readiness, enablement, communications, and adoption, helping ensure solutions are operationally ready and usable when they launch.\nSupport business leaders in defining success measures and business-value outcomes, creating visibility from projected value through launch, stabilization, adoption, and realized impact.\nDrive effective transition from program delivery into launch, hypercare, stabilization, and business-as-usual ownership, ensuring risks, backlog items, ownership, and ongoing operating mechanisms are clearly established.\nM&A and Business Integration\nSupport merger and acquisition integration efforts that impact P2C processes, systems, teams, policies, data, and seller experiences.\nTranslate acquisition strategy and integration priorities into an actionable business integration roadmap, including key milestones, interdependencies, decision points, risks, and readiness requirements.\nPartner with M&A, Corporate Development, Finance, Legal, Technology, Product, Operations, and business stakeholders to identify integration impacts and requirements across the Prospect-to-Cash lifecycle.\nDrive cross-functional planning for critical integration milestones, including pre-close planning where appropriate, Day 1 readiness, interim operating models, systems/process integration, cutover, and longer-term transformation.\nIdentify dependencies and potential business disruption across areas such as account and opportunity management, quoting, pricing, contracting, compensation, partner operations, reporting, data, and downstream financial processes.\nEstablish clear ownership and governance for integration decisions, risks, and unresolved dependencies, ensuring critical issues are escalated to the appropriate leaders at the right time.\nPartner with change and activation teams to assess organizational and stakeholder impacts, develop readiness strategies, and support acquired teams and existing Salesforce teams through process and operating-model changes.\nHelp define and monitor integration success measures, including operational readiness, adoption, stabilization, risk reduction, and achievement of intended business outcomes.\nCapture lessons learned from acquisitions and integrations to strengthen reusable M&A delivery playbooks, standards, governance, and integration practices across P2C.\nBusiness Delivery Excellence\nBuild trusted partnerships across P2C, Technology, Product, Corporate Strategy, Sales, Finance, M&A, and other enterprise organizations to align teams with differing priorities, methodologies, and perspectives around a common path forward.\nAnalyze complex delivery challenges, identify root causes and systemic issues, and develop recommendations that improve execution across both individual initiatives and the broader P2C portfolio.\nUse portfolio insights, delivery patterns, and lessons learned to strengthen standards, reusable practices, governance, and ways of working across the Business Delivery organization.\nApply AI and automation to improve delivery effectiveness, including synthesis of program information, risk identification, dependency analysis, executive reporting, knowledge management, and decision support.\nBring curiosity, innovation, and a continuous-improvement mindset to help shape how P2C delivers transformation at enterprise scale.\nQualifications\n5+ years of experience leading complex business transformation, program delivery, business operations, strategic initiatives, M&A integration, or cross-functional technology-enabled change.\nDemonstrated experience orchestrating initiatives involving multiple business functions, technology teams, executive stakeholders, and organizational dependencies.\nExperience supporting mergers, acquisitions, integrations, divestitures, or similarly complex enterprise transformations is preferred.\nStrong understanding of Prospect-to-Cash / Lead-to-Cash processes, preferably through direct operational experience or experience transforming sales, quoting, pricing, compensation, partner, or related processes and technologies.\nAbility to translate ambiguous strategic priorities into structured execution models, clear accountabilities, actionable plans, and measurable outcomes.\nStrong business judgment with the ability to identify the decisions, risks, dependencies, and tradeoffs that matter most to successful delivery.\nDemonstrated ability to influence without authority and create alignment across teams with different priorities, operating models, and methodologies.\nAbility to synthesize complex information and communicate clearly with audiences ranging from working teams to senior executives.\nExperience facilitating executive and cross-functional discussions that result in decisions, accountability, and forward progress.\nStrong problem-solving capability, including root-cause analysis, scenario development, recommendation building, and structured decision support.\nAbility to operate effectively in ambiguity, manage competing priorities, and adjust delivery approaches as business conditions evolve.\nStrong ownership mindset with demonstrated accountability for outcomes, not simply completion of assigned activities.\nExperience with change management, business readiness, UAT/business validation, product delivery, operational transformation, or integration management is strongly preferred.\nExperience with Salesforce products and platform capabilities is a plus.\nExperience with modern work-management, portfolio-management, or collaboration tools is a plus.\nPMP, Agile, Lean, change management, M&A integration, or similar certifications may be beneficial but are not required.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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