{"id":3698606,"url":"https://alion.io/job/salesforce-business-operations-analyst-2","title":"Business Operations Analyst","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":341,"ghost_share":0.012,"stale_share":0.677,"repost_share":0.029,"time_to_fill_p50_days":31,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-11-03T18:48:03Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T11:18:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nOperationsJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nRole Description:\nAs a member of the The ideal candidate will be a proactive, result-oriented team player who thrives in high-energy settings and demonstrates a steadfast commitment to professional excellence.\nBusiness Operations team, you will work with cross-functional teams to help provide stellar support to our internal and external stakeholders. The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities.\nYou are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done.\nThe successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude.\nResponsibilities:\nDirect end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support\nManage partner account setups and cross-system data integrity\nAct as the primary contact for partner inquiries and operational escalations\nResolve or redirect internal operational issues\nEnforce compliance with partner program policies and guidelines\nMitigate operational risks and implement scalable process improvements\nProduce SOPs, training materials, and technical documentation\nDrive automation and system enhancements for efficiency\nMonitor SLAs, KPIs, and overall performance metrics\nKey Competencies\nProcess-oriented and operationally disciplined\nStrong sense of ownership and accountability\nSolutions-oriented mindset with a proactive approach\nAbility to navigate ambiguity and drive structure\nCollaborative and adaptable team player\nData-driven decision making and analytical thinking\nExperience/Skills Required:\nBachelor’s degree or equivalent combination of education and experience\n5+ years Channel or Sales Operations support experience\nExperience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.\nExtreme attention to detail with a strategic eye\nAnalytical thinking and driving operational excellence and improvement\nDemonstrated participation in process improvement initiatives and/or project management experience\nOther Requirements/Nice to have:\nSalesforce.com product certifications are a plus (Administrator, Advanced Administrator)\nExperience with Partner Program Operations and Support\nFluency in English and one or more other languages including Spanish is a plus\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. 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