{"id":4205761,"url":"https://alion.io/job/salesforce-cic-strategic-programs-senior-architect","title":"CIC Strategic Programs Senior Architect","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":401,"ghost_share":0.022,"stale_share":0.658,"repost_share":0.047,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","Atlanta, United States","Washington, United States","Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150100,"max":227000,"currency":"USD","period":"year","gross":null,"usd_annual":227000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-12T23:31:17Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T04:06:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nCustomer SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nWhat You'll Be Doing & Why It Matters\nAs a Senior Architect on the Customer Success Readiness & Comms team, you make sure Salesforce's infrastructure, platform, and security changes land smoothly for customers, partners, Support, and the field. You own the strategy, communications, and enablement across multiple concurrent infrastructure and product changes. You become the Subject Matter Expert, with a deep understanding of every behavior change, enforcement date, and extension path. You distill and share what you know internally and externally before customers feel the change.\nYou are the connective thread between Product Management, Engineering, Support, Security, and the field. You translate complex infrastructure, platform, and security changes into clear knowledge articles, playbooks, customer communications, and training. You also represent the customer and Support voice back into the product and program teams, so readiness gaps are found and closed early.\nCore Responsibilities & Scope\nAssess readiness and prerequisites for critical product changes owned by the Identity and Developer Platform teams. Track status, dependencies, and risks in a project management tool.\nOwn the comms and enablement plan across a long-term project that includes multiple critical product changes. Set milestones, track delivery against enforcement dates, and escalate risks early.\nAuthor, publish, and maintain customer-facing knowledge articles on help.Salesforce. Work with content writers and use the official publishing process.\nBuild and maintain internal Support knowledge articles, FAQs, and playbooks so Support is ready before enforcement dates.\nCreate and send comms and enablement assets: customer emails, internal Slack announcements, internal slides, and training. Follow a documented review and approval process for these assets.\nCo-own the field-facing asset that is the primary internal resource on upcoming security-related product changes.\nLead the weekly Support swarm leads call with Support comms and enablement partners.\nPresent in an internal webinar series. Schedule, prepare, and support customer webinars (PMs usually present; you present and answer FAQs as needed).\nIdentify recurring themes from incoming questions, and feed them back into content and product feedback.\nDefine the comms and enablement approach for customer extension and self-service experiences. Cover when customers should use them, plus Support's role and edge cases.\nMake day-to-day decisions on Comms & Enablement scope, content, and timing. Escalate cross-program issues to the manager and T&P Technology Program Managers.\nAggregate feedback and insights across Product, Engineering, Support, and the field to surface emerging risks and inform cross-functional decisions.\nAI-First Delivery & Productivity Strategy: Drive the strategic scaling and champion the adoption of authorized AI technologies throughout your deliverables.\n Minimum Requirements\n5+ years in a Customer Success, Product Management, Technical Program Management, Product Marketing/Enablement, or similar individual contributor role in the SaaS industry.\nHands-on understanding of the Salesforce platform.\nPreferred, not required: working knowledge of identity and security concepts, such as OAuth flows (username-password, user-agent, device, refresh tokens), Connected Apps / External Client Apps, SSO, MFA, and SOAP login().\nExperience driving release, readiness, or change-management motions for high-impact, customer-facing changes, ideally security or platform changes with enforcement dates.\nProven record of writing customer-facing and internal support content (knowledge articles, FAQs, playbooks, customer emails, release communications) that is accurate, clear, and usable by non-experts.\nExperience enabling Support, Success, and field teams through training, webinars, and canvases or other enablement assets.\nExperience working with technical and non-technical stakeholders across Product, Engineering, Support, Security, and GTM. Able to turn technical detail into clear, actionable guidance.\nDemonstrated expertise in AI productivity tools, paired with a strategic, practical vision for leveraging them in forecasting, documentation, and tracking.\n\nSkills & Expertise\n\nExecutive and Written Communication: Strong oral and written communication. Proven record of presenting to and updating internal and external stakeholders, including executives and customers.\nTechnical Translation: Can take complex infrastructure and product changes and make them understandable to Support, the field, and customers.\nCross-Functional Collaboration: Can partner across Product Management and Engineering, Support, and Security teams to align priorities and drive coordinated execution.\nProgram Management and Execution: Can manage multiple concurrent workstreams, trackers, and deadlines. Keeps handoffs and approvals clean and holds stakeholders accountable.\nPrioritization Agility: Shifts focus when enforcement dates, scope, or product readiness change. Manages through ambiguity (for example, processes still in development).\nCritical and Strategic Thinking: Synthesizes input from many sources, spots themes and risks, and turns them into actionable plans.\nDecision Quality: Makes sound decisions from analysis, experience, and judgment under competing priorities.\nConflict Management and Negotiating: Handles disagreements on scope, timing, and messaging with minimal noise. Wins buy-in without damaging relationships.\nDrive for Results / Action Oriented: Has a bias for action. Pushes self and others to deliver on time with high quality.\nData-Informed Decision Making: Uses quantitative and qualitative data (support case themes, channel questions, readiness status) to improve content and approach.\nBusiness Acumen: Understands the customer, Support, and partner impact of forced product changes, and balances Salesforce goals with adoption and customer friction.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\n\nThe typical base salary range for this position is $150,100 - $227,000 annually. \n\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.","description_format":"text","description_chars":10070,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["BI & Dashboard Software","Marketing Automation","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-12T23:31:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1,935 · green card filings: 591","filings_12m":1935,"filings_prev_12m":1853,"green_card_filings_12m":591,"median_offered_wage_usd":191971,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-13T07:07:36Z"},"pay":{"stated_usd_annual":227000,"is_top_pay":true},"html_url":"https://alion.io/job/salesforce-cic-strategic-programs-senior-architect","json_url":"https://alion.io/job/salesforce-cic-strategic-programs-senior-architect.json","meta":{"generated_at":"2026-11-13T07:07:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14910,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":70},"rest":"https://alion.io/mcp/rest/get_company?id=70"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalesforce-cic-strategic-programs-senior-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalesforce-cic-strategic-programs-senior-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalesforce-cic-strategic-programs-senior-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salesforce-cic-strategic-programs-senior-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalesforce-cic-strategic-programs-senior-architect"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4205761}},{"tool":"search_jobs","arguments":{"company":"salesforce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4205761},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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