{"id":4219510,"url":"https://alion.io/job/salesforce-consumption-lead-agentforced360","title":"Consumption Lead - Agentforce/D360","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":401,"ghost_share":0.022,"stale_share":0.658,"repost_share":0.047,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia","Auckland, New Zealand","Melbourne, Australia"],"countries":["AU","NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Machine Learning","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Salesforce","optional":false},{"name":"Amazon Redshift","optional":true},{"name":"Databricks","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Looker","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true},{"name":"Snowflake","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-11-13T04:06:03Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T04:06:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nSalesJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nMultiple Roles at Various Levels\nSegments: SMB, Commercial, Enterprise & Public Sector\nLocation: Sydney, Melbourne & Auckland\nWhat You’ll Be Doing & Why It Matters\nDelivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Lead, Data360 & Agentforce (AFD360), demonstrates deep business, industry and product knowledge to partner with customers, guiding them to accelerate AFD360 consumption and return on investment with Salesforce.\nThe Consumption Lead role combines technical and commercial responsibilities, and will align with our ANZ SMB, Commercial, Enterprise and Public Sector customers. You will help optimise and drive growth in your assigned customer territories via use case adoption and expansion, by leading key customer stakeholders, managing executive relationships, and creating and implementing a clear consumption roadmap for the customer. You will also act as the post-sale technical lead for AFD360, using your technical credibility to engage at all levels of an organisation.\nWe have multiple Consumption Lead openings across Sydney, Melbourne & Auckland, supporting SMB, Commercial, Enterprise and Public Sector customers.\nAs the Consumption Lead, you will develop and implement technology strategies and provide architectural guidance so AFD360 integrates seamlessly with our customers’ existing systems. You will build relationships that help customers progress on their consumption journey and ensure the platform delivers value through real business outcomes and ROI.\nThe Consumption Lead team works with customers who vary in market segment, size, solution complexity and life cycle. As an individual contributor, Consumption Leads are constant learners: curious about Data & AI technologies and our customers’ businesses, with a strong bias for action and ownership, and led by customer obsession.\nCore Responsibilities & Scope\n\nCollaborating across Core and Specialist Sales teams, Customer Success, and Builder/FDE teams. Strong stakeholder management is critical.\nSupporting presales on high-target accounts, and leading as the Consumption SME in implementation, enablement and overall customer success\nLeveraging account teams, services, customer success, education and support for tasks beyond your scope or expertise\nCreating, owning and executing a point of view on how key use cases (industry, product or outcome based) can be accelerated into production\nBeing the voice of the customer on all things consumption, and navigating AFD360 Product and Engineering teams for new innovations, pilots and roadmap needs\nProviding internal and external updates on usage and customer health KPIs, covering risks, product adoption and use case progression\nDeveloping and maintaining mutual AFD360 success plans with customers\nProviding increased focus and technical accountability for the most complex customers who need guidance to accelerate adoption\nDevelop knowledge of each customer’s AFD360 implementation and evangelise its capabilities\nEngage strategic customers to understand goals, assess capabilities and recommend how to accelerate consumption toward business and technology objectives\nBring a passion for operational excellence that drives scalable consumption, ACV growth and customer success\nGuide impactful discovery conversations to uncover nuanced needs and identify creative solutions\nGuide customers on org strategy, governance and change management\nApply hands-on AFD360 product knowledge to customer business priorities and roadmap\nProactively identify risks to customer goals and build a mitigation plan with the account team\nProduce and implement an adoption path showing current state, target future state with timeline, and an enablement plan\nDeliver value and innovation by understanding customers’ key business challenges and growth potential\nBuild executive-level relationships with customers’ IT and business leadership, sponsors and decision makers, working with the account team and Salesforce executives to network within accounts from the executive level down\nRecommend additional Salesforce services and advisory experts when appropriate\nProactively communicate technical product changes, degradations, outages, end of life and other updates\nCollaborate with Salesforce product teams on solutions and roadmap, and advocate for key features through Voice of the Customer feedback\n Minimum Requirements\n\nExperience: 7+ years in customer-facing solutioning for Data, Analytics, AI and CRM\nTechnical expertise: Full-stack qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-level executives\nCommunication and influence: Drives effective C-level conversations, facilitates difficult discussions and handles objections. Persuasive verbal, written, presentation and interpersonal skills that influence change in large organisations. English proficiency (written and verbal) is necessary for global collaboration.\nTrusted advisor: Proven success understanding customer motivations to drive business value, including integrating complex data architectures\nCustomer success: Experience driving scalable GTM motions across SMB, Commercial, Enterprise or Public Sector selling organisations\nIndustry knowledge: Deep understanding of industry-specific use cases, data architectures and integration patterns\nProduct development: Hands-on experience building 0-1 products at startups or large companies\nFacilitation: Excellent workshopping and whiteboarding skills\nProactive attitude: Self-starter who works independently while collaborating remotely\nData ethics and privacy: Commitment to ethics, privacy and security best practices\n Salesforce Smart: Deep technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin certifications, hands-on experience with Salesforce Clouds)\nMartech: Deep understanding of the Martech stack, with hands-on experience with Salesforce Marketing Cloud or similar products\n Data architecture and tools: Modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift), analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI tooling (Python, R, Jupyter Notebooks, data wrangling, machine learning)\nAI and ML expertise: Experience with machine learning concepts (predictive and generative AI), and the ability to communicate value to diverse audiences\nCuriosity and continuous learning: Passion for exploring emerging marketing, data and AI technologies and research, sharing insights, and experimenting with pioneering approaches. Stays current on new LLMs and agentic approaches, and experiments with prompt engineering to drive innovation.\nAs a trusted advisor, you will partner closely with Salesforce Account teams to influence customer outcomes and accelerate AFD360 consumption.\nNOTE: This is an office-flexible role. The expectation is to be in-office 2-3 days a week when local to an office.\n*LI-Y\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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