{"id":2506596,"url":"https://alion.io/job/salesforce-customer-success-manager-informatica-implementation-experience-cdi-data-governance-mdm","title":"Customer Success Manager – Informatica Implementation Experience (CDI / Data Governance/ MDM)","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":440,"ghost_share":0.014,"stale_share":0.6,"repost_share":0.059,"time_to_fill_p50_days":22,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Data Science","role_family":"Data Science","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":59},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Informatica","optional":false},{"name":"Master Data Management","optional":false}],"status":"live","first_seen_at":"2026-10-14T07:37:45Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-18T17:38:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nCustomer SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nCustomer Success Manager - Bangalore, India\n As a Customer Success Manager (CSM) at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. Based in Bangalore, you will manage a global book of business, partnering with enterprise customers across multiple geographies and time zones to drive adoption, maximize value, and ensure long-term success on the Salesforce platform.\nYou will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), Salesforce platform expertise, and the ability to navigate diverse cultural and business environments to deliver tailored success strategies that align with each customer’s unique goals.\nWhat you’ll do:\nBuild and sustain trusted, strategic relationships with key customer stakeholders - from business users to C-suite executives - across global enterprise accounts\nDesign and execute customized Customer Success Plans aligned to Informatica product adoption milestones and measurable business outcomes\nLead regular success reviews, health checks, and Executive Business Reviews (EBRs) with customers across multiple time zones\nProactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them\nAct as the voice of the customer - channeling feedback to Product and Partnership teams to influence the Informatica roadmap\nDrive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle\nFlexibility to work in rotational or extended shifts to support customers across Americas, EMEA, and APAC time zones as needed\nCollaborate with global CSM teams and contribute to the worldwide CSM community of practice\n What we’re looking for:\n8+ years of experience in data management, with hands-on implementation or presales experience in ETL / data integration, Data Governance, and Master Data Management (MDM)\nProven track record of delivering or architecting enterprise data solutions, including data pipelines, data quality, governance frameworks and master data programs\nKnowledge of Informatica products (IDMC/IICS, PowerCenter, Cloud Data Governance & Catalog, MDM, Data Quality) is a strong plus\nFamiliarity with generative AI and AI agents, and the ability to apply them responsibly in customer engagements\nExperience in a customer-facing role (solution consulting, presales, implementation lead or customer success), with the ability to run workshops, solution demos and executive business reviews (EBRs)\nProven ability to build trusted relationships with technical and executive stakeholders at global enterprise accounts\nExcellent English communication skills, written and verbal, with the confidence to present to international stakeholders\nMust be willing to work US shift hours to support customers in the Americas\nExperience with global enterprise customers in BFSI, manufacturing, retail, healthcare or IT/ITeS is highly valued\nFamiliarity with Salesforce CRM or Salesforce certifications (including AI-related ones) is a plus\nWorking Hours:\nThis role is based out of our Bangalore, India office\nCandidates must be flexible to work in AMER Shift - Night shift role.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. 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