{"id":1167923,"url":"https://alion.io/job/salesforce-data-ai-practice-architect-director-data-360","title":"Data + AI Practice, Architect Director - Data 360","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":422,"ghost_share":0.012,"stale_share":0.59,"repost_share":0.057,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Data Science","role_family":"Data Science","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":123100,"max":273000,"currency":"USD","period":"year","gross":null,"usd_annual":273000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Amazon Redshift","optional":false},{"name":"BigQuery","optional":false},{"name":"Databricks","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Google BigQuery","optional":false},{"name":"RAG","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T15:23:28Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":22},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nCustomer SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nApplications will be accepted until 10/15/2026.The Data 360 Senior Technical Architect is a recognized expert and demonstrated thought leader in the technical and functional application of Data 360 (f.k.a. Data Cloud) for enterprise customer engagements. This role significantly influences the successful architecture and delivery of complex Data 360 projects and drives internal knowledge scaling.\nThis senior-level position sits within CSG Professional Services, on the Data Excellence team. Its functions are split equally between delivery and internal employee enablement, whereby half of the role is customer-facing and involves serving Salesforce’s enterprise customers as a technical advisor, and the other half is spent on enabling CSG employees on Data 360 by providing technical expertise; documenting reference architecture; building reusable tools, assets, and patterns; assisting with enablement sessions; and providing from-the-field feedback (Voice of the Customer) to the Product and Engineering organizations to contribute to product enhancements.\nKEY RESPONSIBILITIES\nServe as the go-to subject matter expert on Salesforce Data 360 for internal teams and enterprise customers, providing deep insight into its capabilities, technical architecture, potential applications, and crucial limitations. Advise definitively on optimal use cases, implementation patterns, and architectural options for specific use cases.\nAct as a senior escalation point for critical or complex Data 360 project challenges, providing expert diagnosis, recommending strategic and technical solutions, and guiding teams toward successful resolution.\nPartner with customers and account teams to assess business challenges, identify high-impact use cases, define solution scope, develop detailed technical designs, and articulate the business value of proposed solutions to foster successful adoption and identify future opportunities.\nLead and contribute to mentorship and enablement programs, developing and delivering technical content, documenting reference architectures, building reusable assets and patterns, and running internal training sessions to scale Data 360 knowledge within CSG.\nMaintain a high degree of expertise on the rapidly evolving product roadmap and the broader data platform landscape through continuous self-directed learning.\nProvide critical \"Voice of the Customer\" feedback to Product and Engineering organizations based on field experience, directly contributing to product enhancements and future features.\nActively partner with GTM counterparts during pre-sales activities by providing expert technical validation, shaping scope, and contributing to the development of future Services offerings.\nManage parallel engagements across multiple (typically 2-3) strategic clients simultaneously, meeting a utilization target of 50%.\nQUALIFICATIONS & SKILLS\nPractical, hands-on, real-life Data 360 experience guiding customers on the successful use of the platform.\nSalesforce Data 360 Consultant certification is required.\nStrong understanding of data management concepts for structured and unstructured data within the Salesforce ecosystem (including Salesforce CRM and Data 360) and external systems, including data integration, transformation (ETL/ELT), and data governance considerations.\nCustomer Data Platform (CDP) and data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, etc.\nDemonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive-level requirement gathering sessions.\nExperience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with enterprise data.\nRelevant Salesforce experience in Agentforce, Sales Cloud, and Service Cloud, including related certifications (Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, Agentforce Specialist, and Agentblazer Legend) are a strong plus.\nStrong aptitude toward communicating complex business and technical concepts using visualization and modeling aids, and the ability to conceptualize and create sophisticated diagrams and documents.\nKnowledge of Data Governance, Data Security, and Data Privacy concepts and regulations is preferred.\nBA/BS degree or foreign equivalent in a technical or related field.\nWillingness to travel when needed (expected to be less than 10%).\nREQUIRED QUALITIES\nPASSION: Passionate about Customer Success.\nBEGINNER'S MIND: Always learning; approaches each interaction with an open mind; great listener and hands-on.\nLEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.\nCOMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.\nSTORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message.\nTEAM PLAYER: Proficient at collaboration and working with members of a team.\nURGENCY: Ability to move fast and drive business value and results.\nTRUST: Trusts the company’s core values; shows integrity, transparency, and reliability.\nADAPTABLE: Excels in high levels of uncertainty and change.\nCOMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\n\nThe typical base salary range for this position is $123,100 - $273,000 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.\n\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.","description_format":"text","description_chars":9861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","AI Agents","Team Communication & Collaboration","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-24T04:52:52Z"},{"event":"close","at":"2026-09-29T01:10:02Z"},{"event":"reopen","at":"2026-09-30T22:06:12Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.553,"p_room":0.55,"age_days":22,"expected_fill_days":22,"reasons":["conf:4","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":273000,"is_top_pay":true},"html_url":"https://alion.io/job/salesforce-data-ai-practice-architect-director-data-360","json_url":"https://alion.io/job/salesforce-data-ai-practice-architect-director-data-360.json","meta":{"generated_at":"2026-10-15T18:46:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":70},"rest":"https://alion.io/mcp/rest/get_company?id=70"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalesforce-data-ai-practice-architect-director-data-360"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalesforce-data-ai-practice-architect-director-data-360"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalesforce-data-ai-practice-architect-director-data-360"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salesforce-data-ai-practice-architect-director-data-360\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalesforce-data-ai-practice-architect-director-data-360"}]}