{"id":3345852,"url":"https://alion.io/job/salesforce-director-delivery-leader","title":"Director, Delivery Leader","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":401,"ghost_share":0.022,"stale_share":0.658,"repost_share":0.047,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":13,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"MuleSoft","optional":false},{"name":"Scrum","optional":false},{"name":"Slack","optional":false},{"name":"Tableau","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-12T23:31:17Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nCustomer SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nThe Experience\nSeeking the Industry's True Leadership Talent\nProfessional Services of Salesforce Customer Success Group Korea is seeking a Delivery Leader (Architect Track) to spearhead Salesforce's innovative Agentforce, AI CRM architecture and the highest standards of delivery excellence for the upcoming Agentic Enterprise Era. This is a pivotal leadership role that goes beyond project management; it is about setting the vision for enterprise digital transformation using the Salesforce platform and leading an elite team of architects to make that vision a reality.\nIf you have successfully led the industry's most complex and innovative challenges, possessing both profound architectural depth and exceptional leadership capacity, we invite you to join Salesforce and take part in an unprecedented growth opportunity in Professional Services of the Customer Success Group.\nWhat You'll Actually Be Doing\nTotal Ownership of Delivery: Strategically plan, execute, and govern the end-to-end delivery of large-scale, complex multi-cloud Salesforce programs, ensuring maximum business value realization and alignment with the client's strategic goals.\nExcellence in Execution: Define and enforce delivery frameworks, architectural governance, and quality standards to ensure best-in-class project success rates and predictability.\nExecutive Stakeholder Management: Proactively identify and resolve major risks and issues across the project lifecycle, while providing clear, impactful communication and executive-level reporting to C-suite and key stakeholders.\nAgentic Enterprise Leadership: Possess the business and technical vision, capacity, and readiness to guide customers into the new era of the Agentic Enterprise, realized through the integration of Humans with AI Agents.\nEnterprise Architecture: Deeply analyze customer business requirements (such as CRM) and lead the design and approval of highly scalable and resilient enterprise architectures leveraging Top IT Solutions such as Salesforce Core Clouds (Sales, Service, Experience, etc.), Agentforce (AI Agent Platform), Industry Clouds (Financial Services, Manufacturing, Communications, etc.), and Data Cloud/Mulesoft/Tableau/Slack.\nBusiness and Technical Authority: Lead the team of Architects in defining complex integration strategies, data migration, security, and compliance frameworks. Serve as the ultimate Business and Technical Authority, resolving the most challenging technical roadblocks related to key business issues (including CRM).\nInnovation Roadmap: Possess a deep understanding of Salesforce's latest initiatives, such as the Agentic Enterprise based on Agentforce, features, and product roadmap, translating technical capabilities into compelling, innovative visions and roadmaps for the client's future state.\nArchitect Mentorship: Drive the coaching, mentoring, and career development of the Various Architect talent pool-including Business Transformation Architect, Solution Architect, Technical Architect, etc.-within Salesforce Professional Services, cultivating the next generation of technical leaders and elevating the organization's overall architectural competency.\nSalesforce Ohana and Corporate Values: Lead organization operations based on Salesforce's reciprocal Ohana culture and core corporate values (Trust, Innovation, Equality, Customer Success, and Sustainability) to promote the mutual success of employees and customers.\nHigh-Performance Culture: Actively contribute to attracting and recruiting the best talent, fostering a high-performance culture based on accountability, collaboration, and a relentless pursuit of excellence.\nIP and Assets: Lead the development of industry best practices, reusable assets, and methodologies to increase organizational efficiency and expertise.\n You're Our Person If...\nProven Background: Demonstrated success and expertise stemming from either a Technical Architect or Business Architect career track, with a clear ability to bridge the gap between technical design and business strategy.\nMinimum 13+ years of professional experience in IT and Consulting, with a proven track record of successful enterprise-level programs.\nCore Platform Expertise: Minimum 5+ years of experience in designing and leading large-scale enterprise solution architecture (within the CRM domain, with Salesforce experience highly preferred).\nOR Business Transformation Expertise: Minimum 5+ years of experience in designing and leading large-scale enterprise business transformation frameworks such as CRM or Digital Transformation, which directly impact the business bottom line.\nMinimum 5+ years of demonstrated leadership experience, managing overall project/program delivery and successfully leading teams of Architects, technical resources, or business strategists/transformation leaders.\nArchitectural Mastery: Possesses deep architectural knowledge and experience equivalent to a Salesforce Certified Technical Architect (CTA)\nOR Business Transformation Mastery: Possesses deep expertise in leading large-scale Business Transformation Frameworks (e.g., CRM, Digital Transformation, Change Management for Innovative Growth), equivalent to the depth of knowledge required for a CTA, as demonstrated through prior achievement and impact.\nAI and Digital Labor: Demonstrated experience and a strong philosophical orientation toward the future of work and the integration of AI Agents (Digital Labor) and automation into business processes and CRM solutions.\nComplex Integration Expertise: Experience in establishing data strategy and managing complex system integrations (e.g., CRM, ERP, etc.) for global or large-scale organizations.\nExecutive Presence: Exceptional communication, presentation, and negotiation skills, with a proven ability to engage with C-level executives and translate complex technical topics into business value.\nDelivery Methodology: Proficient in applying Agile, Scrum, and DevOps methodologies in complex delivery environments.\n Even Better If...\nAdvanced Degree: Master's degree (or equivalent) in a relevant field (e.g., Computer Science, Engineering, Business Administration, or any related discipline). However, candidates with a relevant Master's degree from diverse academic backgrounds are encouraged to apply if they can demonstrate the intellectual capacity and discipline to excel in this role.\nExperience with Enterprise CRM Execution in line of business such as Sales, Marketing, and Service, Change Management for CRM, Salesforce CRM Solutions or any other CRM Solution.\nExperience with Enterprise SaaS Solutions.\nExperience with any Sort of Transformation Leadership - Digital, Sales, Marketing, Service, AX.\nSalesforce Certified Technical Architect (CTA) certification.\nStrategic Delivery Leadership and Governance:\nEnterprise Vision, Architecture & Business / Technical Authority:\nTalent Development and Practice Scaling:\nSalesforce Professional Services designs more than solutions-we design our customers' long-term Success. We look forward to welcoming those who are ready for the industry's greatest challenges and rewards, especially with the Agentic Enterprise.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.","description_format":"text","description_chars":10325,"description_truncated":false,"requirements":{"experience_years_min":13,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","AI Agents","Team Communication & Collaboration","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-27T17:07:17Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":0.9,"age_days":20,"expected_fill_days":31,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/salesforce-director-delivery-leader","json_url":"https://alion.io/job/salesforce-director-delivery-leader.json","meta":{"generated_at":"2026-11-13T00:23:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":943,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":70},"rest":"https://alion.io/mcp/rest/get_company?id=70"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalesforce-director-delivery-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalesforce-director-delivery-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalesforce-director-delivery-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salesforce-director-delivery-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalesforce-director-delivery-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3345852}},{"tool":"search_jobs","arguments":{"company":"salesforce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3345852},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}