{"id":2895031,"url":"https://alion.io/job/salesforce-engagement-delivery-manager-4","title":"Engagement Delivery Manager","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":374,"ghost_share":0.008,"stale_share":0.676,"repost_share":0.043,"time_to_fill_p50_days":29,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":151000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1783},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T22:55:27Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nCustomer SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nRole Description\nEngagement Delivery Managers (Project Managers) are responsible for leading project teams to drive successful customer outcomes with our implementations. They manage and run medium-to-complex projects and actively take part in client management, project execution and control, scoping, contract reviews, knowledge transfer, and budget management.\nYour Impact\nLead the project team. Show strong leadership by forming the team, keeping communication channels clear, and giving the team clarity, motivation and direction throughout the engagement.\nAct as the primary customer interface. Run project management activities that ensure adherence to Salesforce methodology, project gates and governance.\nBuild and lead project plans. Monitor progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery. Identify and resolve issues to ensure project success.\nGuide teams through the software delivery lifecycle using Agile, applying analytical and technical skills.\nOversee utilization of project resources in line with resource allocation and budget, including timely timesheet entry and approvals.\nLead one large project, or a couple of small to medium-sized related projects that need cross-functional teamwork.\nAnticipate and remove obstacles that slow down or block teams from reaching project goals.\nFacilitate requirements gathering and help prepare project deliverables and Salesforce documentation as needed.\nWork as an extension of the account team to grow the Salesforce footprint.\nTake part in end-to-end implementation planning, including project management, risk and issue management, communication and organizational change.\nFacilitate User Acceptance Testing with business end users, including coordination and sign-off.\nBasic Qualifications\n5+ years of professional services, consulting, or project management experience\n2+ years managing technology implementations (Salesforce platform experience preferred)\nProven experience in project management, including external client projects in software development, CRM and SaaS environments\nAbility to balance business and technical requirements to produce a project plan, and to collaborate with others to gather inputs such as estimates\nAbility to facilitate meetings with client stakeholders, support and guide team members, and proactively manage project risks and dependencies\nDemonstrated project management skills, with direct responsibility for leading project teams of 10+ members and managing budgets and schedules\nAbility to hold difficult conversations\nTrack record of delivering high-quality results on time and within budget\nAbility to maintain clear communication with remote consultants\nStrong interpersonal skills and strong verbal and written communication\nAbility to work effectively in a fast-paced, team-oriented environment\nProficiency in Spanish and English\nAvailability to travel regionally, and occasionally internationally, depending on customer needs\nPreferred Qualifications\nBusiness process knowledge in an industry vertical (e.g., Financial Services, Telco, Health & Life Sciences, Manufacturing, Retail, Logistics)\nProject management certification such as PMP and, SAFe and/or Scrum\nExperience advising client business and technology stakeholders\nPre-sales skills and change management experience\nExposure to enterprise-scale integration solutions and cloud technology\nExperience implementing CRM solutions across Sales, Service, Marketing or Commerce\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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