{"id":3620403,"url":"https://alion.io/job/salesforce-es-operations-program-specialist-polish-speaking","title":"ES Operations & Program Specialist - Polish speaking","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":350,"ghost_share":0.02,"stale_share":0.68,"repost_share":0.043,"time_to_fill_p50_days":31,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-02T18:09:20Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T04:24:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nEmployee SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\n\nThe Experience\nEmployee Success People Services is evolving beyond traditional HR Shared Services. As we reimagine the employee experience in a digital-first world, we are strengthening our operations through knowledge-driven support, AI-enabled optimization, and content-led case deflection strategies.\nWe are seeking an ES Operations & Program Sr. Specialist with 4-5 years of HR operations or shared services experience. In this role, you will focus on core data queue management and daily operations across the EMEA region and globally, while contributing to strategic HR programs. Your initial flagship initiative will be helping lift and scale our support model into Poland, leveraging your background in Polish HR operations to ensure a successful go-live before taking on future regional and global programs.\nWhat You'll Actually Be Doing\nGo-Live Ownership: Serve as the regional lead supporting our upcoming Poland expansion, including policy reviews, process mapping, and go-live readiness.\nLocal Expertise: Apply Polish HR operations and labor law knowledge to ensure compliant, successful stand-up of support in the region.\nStabilization First: This is the role's top priority - once Poland support is stable, focus expands to the broader queue management and program responsibilities below.\nScalable Program Delivery: Adapt and scale ES operations into additional EMEA markets and global strategic initiatives as programs evolve.\nSubject Matter Support: Support regional processes, including leave of absence, benefits administration, and core time-off policies.\nSelf-Service & AI Integration: Champion case deflection by identifying knowledge gaps, authoring self-service articles, and leveraging AI-driven insights to reduce case volumes.\nComplex Case Resolution: Confidentially manage escalated employee inquiries through tools including Salesforce Service Cloud, PeopleForce, and BaseCamp.\nProcess Enablement: Participate in UAT testing for tool and system enhancements, and train global team members on new processes and workflows.\nWorkday Administration: Execute complex Workday HCM transactions across the Hire-to-Retire lifecycle, maintaining high data integrity and compliance with local regulations.\nQueue Optimization: Monitor queue performance metrics, resolve operational bottlenecks, and drive continuous workflow improvements.\nCross-Functional Collaboration: Partner with Recruiting, Payroll, Employee Relations, and Legal/Compliance teams to handle complex data scenarios and deliver seamless end-to-end service.\nRecruitment Support Queue: Manage cases in the Recruitment Operations Queue and process related Workday transactions.\nBackground Investigations: Perform background investigation/adjudication and partner with Technology teams on system testing for enhancements.\nMobility Guidance: Support managers with compensation, relocation, and immigration guidance for personal and business-driven moves.\n You're Our Person If...\nExperience: 4-5 years in HR Operations or Shared Services, including prior experience supporting employees in Poland.\nLanguage Skills: Fluency in Polish and English (written and spoken).\nSystems Proficiency: Hands-on experience with Workday HCM and HR ticketing/case management systems (e.g., Salesforce Service Cloud or similar).\nRegulatory Knowledge: Solid operational understanding of Polish labor law and HR compliance requirements.\nEducation: Bachelor's degree or equivalent practical experience.\nEven Better If...\nKnowledge Optimization: Experience writing knowledge base articles, driving self-service adoption, or managing HR documentation ecosystems.\nAI & Automation: Familiarity with AI-powered support models, chatbot optimization, or HR process automation tools.\nGlobal Support: Experience in fast-paced, multi-country HR environments with shifting pro\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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