{"id":3462756,"url":"https://alion.io/job/salesforce-fde-voice-iberia","title":"FDE Voice - Iberia","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":340,"ghost_share":0.015,"stale_share":0.688,"repost_share":0.038,"time_to_fill_p50_days":30,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":135000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":875},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Databricks","optional":false},{"name":"LLM","optional":false},{"name":"Snowflake","optional":false},{"name":"Apex","optional":true},{"name":"Claude","optional":true},{"name":"Cursor","optional":true},{"name":"Google BigQuery","optional":true},{"name":"JavaScript","optional":true},{"name":"LangChain","optional":true},{"name":"LlamaIndex","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"Python","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-29T14:28:16Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T00:48:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nSalesJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nThe Experience\nProduction experience required. Builder mindset non-negotiable.\nThe FDE Voice is a hands-on Forward Deployed Engineer role with a special focus on Voice. In this role, you will work directly with customers to design, build, and deploy AI-powered voice experiences in production, using Agentforce Voice, Service Cloud Voice, and contact center telephony integrations. You will own the full delivery cycle, from discovery and solution design to configuration, testing, and go-live, and you will be responsible for voice-specific quality, including latency, call flow logic, interruption handling, multilingual performance, and seamless escalation to human agents. You will act as a direct bridge between customers and the Voice Product team: sharing structured feedback from live deployments, raising product gaps and feature requests, contributing to roadmap discussions, and participating in early access programs and pilots to validate new capabilities in real customer environments. Working closely with customer teams, Product, and the wider EMEA South FDE team, you will turn field learnings into reusable voice patterns and assets that accelerate future deployments.\nWhat You'll Actually Be Doing\nDevelop AI agents and experiences that take real actions for real organisations. Our solutions are in production at some of the largest enterprises on the planet. The work matters because the customers depend on it.\nDesign agent intelligence: prompts, reasoning, tool calls, and integration with customer systems, leveraging our Agentic AI platform and current LLM techniques.\nOwn technical components end-to-end: from architecture choice to deployed, validated, and observable in production.\nBuild and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms. Model the data, ship the pipeline, and validate the output.\nBuild and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes.\nContribute to proofs-of-concept and MVPs that move from sketch to deployable in days, not months.\nCo-build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before.\nSurface platform gaps, edge cases, and field insights to senior Engineers and the product team. Your real-world experience is the product feedback loop.\nPartner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship.\n You're Our Person If...\nYou have 3+ years of software engineering or technical delivery experience, with at least one production system you'd be proud to walk us through - ideally in an AI tech stack, full-stack development, or working with frontier models.\nYou have a degree in Computer Science or a related field\nYou have prior customer-facing technical delivery experience (consulting, professional services, or forward deployed engineering) - this is a requirement, not a nice-to-have.\nYou're fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex - and willing to add to that list as the work demands.\nYou've been hands-on with LLMs and prompt engineering. You can explain why a prompt failed and what you'd change.\nYou understand data modelling, APIs, and integration patterns deeply enough to design them, not just consume them.\nYou can hold your own in a room with sales teams and customer architects.\nYou ship quality code and evaluate AI outputs with engineering rigour.\nYou actively tinker with the evolving AI/data landscape - piloting new tools, experimenting with new models, and staying genuinely curious about what's coming next.\nYou thrive in the group chat that's building something, not just talking about it.\nYou're excited to travel ~25% of the time and work directly alongside customers.\n Even Better If...\nSalesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist)\nFamiliarity with agent frameworks (LangChain, LlamaIndex) and orchestration patterns\nHands-on with cloud data platforms (Snowflake, Databricks, BigQuery)\nExperience across specialist AI delivery areas: data engineering, platform architecture, or headless deployments\nThe Builder Experience\nAI-Powered Development: Ship real customer solutions, supported by best-in-class AI tools - Cursor, Claude, and Salesforce coding products like Vibes - embedded into your day-to-day workflow.\nCollaborative Delivery: You'll work alongside Senior Forward Deployed Engineers and a Deployment Strategist. You'll own real components, benefit from structured mentorship from people who've shipped agentic systems at scale, and have a clear path to leading complex deliveries yourself.\nFrontier Access: Our agentic AI platform is evolving in real time. You'll work on capabilities most engineers won't touch for months - spanning Agentforce, data, platform, and headless architectures, and your field insight will feed directly to the product teams building them.\nContinuous Innovation: You'll be expected to stay at the forefront, experimenting with emerging AI tools, models, and frameworks, and sharing what you learn with your team and customers.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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