{"id":2195226,"url":"https://alion.io/job/salesforce-lead-specialist-se-3","title":"Lead, Specialist SE","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":448,"ghost_share":0.013,"stale_share":0.603,"repost_share":0.06,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false},{"name":"RAG","optional":true}],"status":"closed","first_seen_at":"2026-10-09T19:07:43Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T04:17:10Z","board_verified":false,"closed_at":"2026-10-20T04:17:10Z","days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nSalesJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nAre you a technically-minded, courageous communicator with a passion for AI and customer experience? Customer service is being reinvented by AI, and Salesforce is leading that change. Service Cloud, the world’s #1 customer service platform, is now powered by Agentforce. AI agents and human reps work side by side on unified customer data to deliver fast, personalized, always-on service, in any channel and any interface.\nAs a pre-sales Specialist Solution Engineer on our Service team, you’ll be the subject matter expert for Service Cloud and Agentforce. You’ll help customers envision their agentic service organization through discovery, storytelling, demos, and proofs of concept.\nProduct Overview\nYou will demonstrate and evangelize how Salesforce helps companies:\nDeploy autonomous AI agents with Agentforce: agents that understand intent, reason over trusted data, and take action, resolving requests end-to-end across web, messaging, and voice, 24/7.\nBuild a hybrid human + AI workforce: AI agents handle routine work and hand off to human reps with full context. Agentforce assists reps with case summaries, recommended replies, and next-best actions.\nGo headless: Service Cloud’s data, workflows, and governance are available through open APIs and MCP, so service teams and AI agents can work from Slack, AI assistants, or any interface they choose.\nRun world-class service operations: case management, SLAs, omni-channel routing, and a unified contact center on one platform.\nGround every answer in trusted data: Data 360 and the Einstein Trust Layer give every human and AI agent real-time customer context, securely.\nExtend service to self-service and the field: AI-powered help centers, portals, and Field Service for first-visit resolution.\nYour Impact\nAct as the trusted pre-sales advisor and Service Cloud and Agentforce SME for account teams.\nLead discovery sessions and identify where AI agents can deliver the most value in a customer’s service operation.\nBuild and deliver tailored demos, prototypes, and proofs of concept, including Agentforce agents built live for the customer’s use cases.\nCreate business value cases tied to outcomes like cost to serve, autonomous resolution rate, CSAT, and productivity.\nPosition Salesforce against competitors and evangelize the agentic enterprise at workshops, events, and executive briefings.\nPartner with Professional Services and partners so customers move smoothly from sale to delivery.\nWhat You Bring\n5+ years in pre-sales, solution engineering, or another customer-facing technical role in customer service, contact center, or CRM.\nHands-on Service Cloud and Agentforce skills for building demos and prototypes; Salesforce and Agentforce certifications are a plus.\nStrong understanding of AI concepts (LLMs, prompt design, RAG, autonomous agents, MCP) and the ability to explain them in business terms.\nUnderstanding of integrations, APIs, headless architectures, data platforms, and CCaaS ecosystems.\nExcellent storytelling and presentation skills, from technical deep dives to C-level conversations.\nFluency in Portuguese required; English and Spanish a plus.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. 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