{"id":2930979,"url":"https://alion.io/job/salesforce-programproject-management-lead","title":"Program/Project Management Lead","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":448,"ghost_share":0.013,"stale_share":0.603,"repost_share":0.06,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States","Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":117400,"max":177600,"currency":"USD","period":"year","gross":null,"usd_annual":177600},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false},{"name":"Google Workspace","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-20T14:39:03Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T04:21:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nProgram & Project ManagementJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nWho We Are\nWe’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Guided by our core values, we help companies across industries connect with customers in new ways. We empower our employees to be Trailblazers-growing their careers, driving innovation, and improving the state of the world.\nPosition Description\nSalesforce Signature Success helps customers maximize the value of their Salesforce investment through proactive guidance, expert support, and a deeper level of partnership.\nThe CSM/ CRM Center of Excellence team supports the CSM &b CRM organization by coordinating priority initiatives, improving how teams work together, and helping deliver a consistent experience for our people and customers. The team partners with stakeholders across Customer Success, Offer Management, Cloud Success, Sales Strategy, and other functions.\nWe are seeking a collaborative, organized Program Manager (Level 7) reporting to the Senior Director, Strategic Programs & Governance. This person will coordinate and deliver cross-functional programs, build strong relationships, and translate evolving business needs into practical plans and clear communications.\nInitial Program Focus: M&A Pooled CSM Community\nThe initial priority for this role will be helping establish and support a new M&A pooled Customer Success Manager (CSM) team. This community will bring together CSMs joining Salesforce through acquisitions who are not aligned to the existing global field operating units (OUs).\nAs the community lead, the Program Manager will help create a welcoming, connected, and effective experience for these CSMs. Working with the team’s leadership and cross-functional partners, they will help inform on onboarding and enablement touch points, establish community communications and operating rhythms, surface common needs and feedback, and help connect team members with the right Salesforce resources and partners. The role will help shape and improve this new program as it develops, while also supporting other strategic programs over time.\nResponsibilities\nCoordinate the planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions.\nServe as community lead for the new M&A pooled CSM team, helping foster connection, knowledge sharing, and a sense of belonging across acquired teams.\nPartner with team leadership and stakeholders to support onboarding, enablement, community sessions, and recurring engagement activities.\nHelp establish practical processes, communication channels, and operating rhythms for the community; document resources and ways of working.\nGather input from CSMs and partners, identify common challenges, and recommend incremental improvements to the community experience.\nWork with cross-functional teams to clarify goals, responsibilities, timelines, and next steps.\nTrack program progress, participation, feedback, and relevant measures of success; flag risks or dependencies and coordinate resolutions.\nPrepare clear updates, meeting materials, and presentations for team leaders and stakeholders.\nSupport the investigation and resolution of operational issues by connecting the right partners and tracking follow-through.\nContribute to other Account Success priorities and special projects as business needs evolve.\nRequired Skills and Experience\nExperience coordinating programs, projects, operations, employee communities, or cross-functional initiatives from planning through execution.\nStrong organizational skills and ability to manage multiple workstreams, deadlines, and details.\nClear written and verbal communication skills, with the ability to tailor updates to different audiences.\nAbility to build positive working relationships with colleagues across teams, roles, and backgrounds.\nCollaborative problem-solving skills, sound judgment, and willingness to seek guidance or escalate issues when appropriate.\nComfort working in an evolving environment, asking questions, and bringing structure to developing processes.\nAbility to gather feedback or basic program data, identify patterns, and suggest practical improvements.\nExperience facilitating meetings, coordinating stakeholders, and preparing concise presentations or program updates.\nA community-minded, inclusive, service-oriented approach and genuine interest in helping colleagues succeed.\nPreferred Qualifications\nExperience supporting Customer Success, post-acquisition integration, onboarding, enablement, or employee community programs.\nFamiliarity with Salesforce products, organizational structures, or Customer Success practices.\nWorking knowledge of Google Workspace, Slack, CRM tools, and project-tracking tools, or ability to learn them quickly.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\n\nThe typical base salary range for this position is $117,400 - $177,600 annually. \n\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.","description_format":"text","description_chars":8914,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","AI Agents","Team Communication & Collaboration","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-20T14:39:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-21T05:32:17Z"},"pay":{"stated_usd_annual":177600,"is_top_pay":true},"html_url":"https://alion.io/job/salesforce-programproject-management-lead","json_url":"https://alion.io/job/salesforce-programproject-management-lead.json","meta":{"generated_at":"2026-10-21T05:32:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":70},"rest":"https://alion.io/mcp/rest/get_company?id=70"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalesforce-programproject-management-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalesforce-programproject-management-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalesforce-programproject-management-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salesforce-programproject-management-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalesforce-programproject-management-lead"}]}