{"id":3345847,"url":"https://alion.io/job/salesforce-renewals-manager-3","title":"Renewals Manager","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":355,"ghost_share":0.017,"stale_share":0.685,"repost_share":0.045,"time_to_fill_p50_days":29,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T23:35:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nCustomer SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nThe Experience\nThe Renewals Team is responsible for managing and forecasting the entire book of renewals business. They forecast and track renewals trends and highlight adoption issues for the company.\nThe Renewals team partners with sales, customer success manager and support to execute retention strategy. They are responsible for conducting account review, risk assessment and due diligence while developing a renewal strategy. Renewal team members take ownership and maintenance of all renewal opportunities (direct customers and indirect through resellers), forecasting, negotiation, generate upsell/cross sell opportunities, engaging internal resources and closing renewals prior to contract expiration.\nAs a Scale Renewals Manager you start to handle a large number of renewals. Volume of contracts managed each month tends to be around 50 ~ 100(depends on assigned territory) for Direct and Reseller’s customers in Japan, Korea and Taiwan. You own driving the renewal to completion. You partner with the account team and develop a renewals strategy for every customer. You build quotes, review contract terms, negotiate pricing, look for up-sell opportunities, and handle objections. It is also needed to plan how to improve the current operation process and manage some contractors or outsource partners who are doing renewal management for small size of contracts .\nYou will be measured on renewal rate, contract term length, and KSO (Key Strategic Objectives) driving specific sales goals of your renewals and ability to negotiate favorable terms.\nWhat You'll Actually Be Doing\nDrive all managed renewals thoroughly in assigned territory by identify risk as early as possible as well as generating revenue growth opportunity via add-on, upsell, upgrade, price adjustment (working location is Japan Tokyo Office)\nAchieve or exceed monthly renewal targets and provide senior management with an accurate forecast and risk analysis of all assigned accounts\nDevelop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship\nBuild strong working relationships across Sales and Customer Success Group Leadership\nClosely monitor at risk accounts. Work with Customer Success, Support, and Services leadership to resolve customer issues and help remove barriers for the team\nServe as point of escalation for critical customer issues; provide summary of the overall ‘health’ of the account and use of our services\nAnswer customer questions and successfully negotiate issues related to renewal contracts\nAttend and lead monthly regional calls to discuss renewal forecast, top renewals, at risk accounts (if required)\nManaging some contractors or outsource partners to deal with high transaction volume customers.\nHelp develop and educate renewal best practices across the team\nMaximize account growth opportunities by playing an active role on the account team and helping to identify upsell/cross-sell opportunities upon contract renewal\nOwn, drive and manage the renewals process in collaboration with the account team\nWork with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc…) to develop comprehensive ‘win’ strategies for renewals\nIdentify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure\nCommunicate risk clearly and take the lead in developing resolution strategies\nAccurately maintain a rolling 180 day weekly forecast of renewals of your territory\n You're Our Person If...\nHigh-level fluency in Japanese language (speaking, reading, writing, listening)\nHigh-level fluency in Korean or Chinese language (speaking, reading, writing, listening)\nExcellent verbal and written English communication skills (TOEIC 730+ )\n3 years or relative experience or sales/account and/or renewal management experience from a software or SI/solution Selling industry are preferable.\nVast knowledge or experience of Business Application (CRM/SFA/MA experience as user/sales is preferable)\nFundamental understanding of Salesforce product solutions\nStrong organizational skills with the ability to manage multiple projects simultaneously\nConsiderable interpersonal skills are mandatory, including the ability to establish and maintain effective working relationships with others\nStrong negotiation skills that allow for value-based contract negotiations\nKnowledge of restructuring contract term and condition relating legal, finance and billing\nExcellent computer skills (Excel, Word, PowerPoint, Google Apps)\nDegree or Relevant Work Experience Preferred\nLeadership Qualities\nPASSION: Passionate about Customer Success\nBEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on\nLEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships\nTEAM PLAYER: Proficient at collaboration and working with members of a team\nURGENCY: Ability to move fast and drive business value and results\nOHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart\nTRUST: Trust the company’s core values\nADAPTABLE: Excels in high levels of uncertainty and change\n\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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