{"id":4072883,"url":"https://alion.io/job/salesforce-senior-manager-solution-engineering-specialisation-emea-smb","title":"Senior Manager Solution Engineering Specialisation EMEA SMB","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":380,"ghost_share":0.018,"stale_share":0.653,"repost_share":0.045,"time_to_fill_p50_days":31,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"AI Agents","optional":true},{"name":"Fine-tuning","optional":true},{"name":"GDPR","optional":true},{"name":"HIPAA","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-11-11T14:16:27Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T14:16:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nSalesJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nAbout the Role\nAs Senior Manager of Specialist Solution Engineering (SMB EMEA), you will lead a team of elite technical experts driving technical wins and transformative solutions across the Salesforce ecosystem.\nYou will build, mentor and scale a world-class team of Solution Specialists who translate complex business challenges into elegant Salesforce architectures, directly impacting regional Annual Recurring Revenue (ARR).\nSitting at the intersection of cutting-edge technology and business growth, your team will serve as the technical foundation for our most strategic SMB relationships across EMEA, enabling growing mid-market enterprises to unlock unprecedented value and scale their operations through Salesforce applications and AI innovation.\nKey Responsibilities & Day-to-Day Impact\n1. Team Leadership & Development\nBuild, mentor and scale a team of 10+ senior Solution Engineers and Architects specialising in AI, Cloud and Enterprise solutions.\nEstablish technical standards, playbooks and best practices for solution design and customer engagement.\nConduct regular 1:1s, performance reviews and career development planning with direct reports.\nDrive recruitment efforts to attract top-tier technical talent and build diverse, high-performing teams.\n2. Strategic Customer Engagement\nPartner directly with C-level executives and technical leaders at strategic accounts to understand business objectives and architect transformative solutions.\nLead complex proof-of-concept initiatives and technical evaluations for deals valued at $1M+ ARR.\nDeliver executive-level presentations and technical demonstrations that articulate business value and ROI.\nAct as a trusted advisor to customers on their AI and digital transformation strategies and roadmaps.\n3. Cross-Functional Collaboration\nCollaborate with Product, Engineering, Marketing and Research teams to create concept-ready demonstrations for clients, enablement materials for wider EMEA teams and thought leadership presentations at conferences and events.\nPartner with Sales leadership to develop account strategies, qualify opportunities and accelerate deal velocity.\nWork with Customer Success and Forward Deployment Engineering teams to ensure smooth handovers and drive product adoption post-sale.\nContribute to company-wide go-to-market strategy and positioning.\n4. Technical Excellence & Innovation\nStay current on industry trends, the competitive landscape and emerging technologies in AI/ML, cloud infrastructure and enterprise architecture.\nDevelop reusable solution patterns, reference architectures and technical assets that accelerate customer outcomes.\nRepresent Salesforce at industry conferences, customer events and technical forums.\nDrive thought leadership through white papers, technical blogs and speaking engagements.\nBusiness Impact & Success Metrics\nPerformance will be measured across the following Excellence Factors and associated KPIs:\nTrusted Partner\nCustomer Attrition\nACV (Annual Contract Value)\nSolution Scorecard\nCompletion\nTrusted Advisory\nTrusted Advisory metrics (role-specific advisory quality measures).\nTalent Multiplier\nGreat Insight Score (employee engagement survey).\nTeam member attrition and retention.\nTeam IDP documentation and execution.\nQuarterly Check-In documentation and execution.\nCoaching and Development.\nBusiness Leader\nGrowth / Attainment (quota attainment).\nPipegen (pipeline generation).\nForecast Accuracy.\nACV (Annual Contract Value).\nAttendance & Travel Requirements\nCollaboration-Focused Hybrid Working Policy This role requires a minimum of 3 days per week in our Dublin hub office.\nIn-office days are designed to maximise team collaboration, customer meetings and cross-functional alignment. Specific in-office days may be adjusted based on customer meeting schedules and team requirements.\nCustomer-Driven Flexibility\nCustomer meeting schedules may require adjustments to standard in-office days.\nExecutive customer engagements may necessitate specific office presence for on-site meetings.\nProof-of-concept periods may require extended on-site or customer-site presence.\nTeam Collaboration Needs\nWeekly team meetings, 1:1s and planning sessions scheduled on core in-office days.\nCross-functional collaboration sessions with Product and Engineering coordinated around office days.\nNew-hire onboarding includes increased in-office presence during the first 90 days (4-5 days per week recommended).\nTravel Requirements\nDomestic Travel: 20-30% for regional customer meetings and internal events.\nInternational Travel: 5-15% for global accounts and international conferences.\nPeak Periods: Increased travel during fiscal quarter-end, major product launches and industry conference season.\nRequired Skills, Qualifications & Competencies Must-Have Requirements\nExperience\n10+ years of experience in technical pre-sales, solution architecture or technical consulting roles.\n5+ years of experience managing and developing high-performing technical teams.\nProven track record of closing complex deals ($500K+ ACV).\nExperience working across industry verticals, enterprise clients and start-up environments.\nProven ability to break down complex, multi-threaded go-to-market initiatives and drive positioning at start-up pace and enterprise scale.\nTechnical Skills\nDeep expertise in AI/ML systems, large language models, cloud architecture and enterprise integration.\nStrong understanding of modern software development practices, APIs and integration patterns.\nHands-on experience with Python, SQL, REST APIs and cloud platforms (AWS, Azure or GCP).\nAbility to architect solutions spanning multiple technologies and vendor ecosystems.\nLeadership & Communication\nExceptional executive presence and ability to engage with C-suite stakeholders.\nProven ability to build, mentor and retain top technical talent.\nOutstanding written and verbal communication skills, with the ability to engage technical and non-technical audiences.\nExperience driving cross-functional initiatives and influencing without authority.\nBusiness Acumen\nUnderstanding of enterprise sales cycles, procurement processes and commercial negotiations.\nAbility to articulate ROI, business value and strategic alignment of technical solutions.\nTrack record of contributing to revenue targets and business growth.\nExperience with solution pricing, sizing and commercial modelling.\nNice-to-Have Requirements\nAdvanced Technical Expertise\nGraduate degree in Computer Science, Engineering or a related field.\nExperience with AI/ML model training, fine-tuning and deployment at scale.\nPublished technical content, patents or open-source contributions.\nRelevant certifications (AWS Solutions Architect, GCP Professional Architect, etc.).\nDomain Expertise\nIndustry-specific knowledge in Financial Services, Healthcare, Retail or Manufacturing.\nExperience with regulatory compliance frameworks (SOC 2, GDPR, HIPAA, etc.).\nBackground in management consulting or professional services.\nLeadership Experience\nExperience managing managers or leading distributed teams.\nTrack record of building teams from scratch or leading organisational transformation.\nExecutive coaching or leadership development training.\nPerformance management and coaching experience.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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