{"id":4184653,"url":"https://alion.io/job/salesforce-service-cloud-account-executive-2","title":"Service Cloud Account Executive","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":387,"ghost_share":0.008,"stale_share":0.674,"repost_share":0.036,"time_to_fill_p50_days":31,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-12T18:01:09Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T16:15:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nSalesJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nEn tant qu' Account Executive (Service Cloud ), vous ferez partie d'une équipe axée sur les marchés français. Vous concevrez et exécuterez une stratégie de vente Service Cloud pour des secteurs d'activité spécifiques. Vous stimulerez la croissance des revenus en pénétrant la base de clients existante et en développant de nouveaux clients ainsi que de nouveaux cas d'usage. Vous vous concentrerez sur l'identification, la structuration, le pilotage et la conclusion d'accords majeurs, en travaillant en étroite collaboration avec vos homologues des équipes commerciales principales en charge des comptes clients (core sales teams).\nResponsabilités :\nGénération de leads\nIdentifier les opportunités pour Service Cloud au sein de la base existante de clients Salesforce et chez les prospects.\nCréer de nouveaux leads (contacts commerciaux) grâce à une prospection systématique auprès des responsables du service client.\nDévelopper le chiffre d'affaires en capitalisant sur des relations nouvelles et établies.\n Orientation Client\nDéfinir la contribution d'une transformation des services à la vision et au plan d'action global d'un compte spécifique.\nDéfinir et présenter (pitcher) la valeur spécifique d'une transformation des services à la direction du prospect.\nBâtir des relations de confiance avec les Directeurs du Service Client, en comprenant leurs défis, leurs besoins et leurs exigences.\nÉlaborer des stratégies, négocier et conclure des affaires au niveau des vice-présidents (VP) et des cadres dirigeants (CxO).\nDéveloppement de l'activité (Scale your business )\nDéfinir et exécuter un plan pour accélérer la croissance de notre solution connaissant déjà la plus forte progression.\nÊtre une référence incontournable (top of mind) pour vos pairs au sein de l'équipe commerciale élargie.\nAffiner le discours commercial spécifique au produit Service Cloud et former vos pairs aux techniques de prospection, de qualification et de conclusion de ventes.\nConseiller de confiance (Trusted Advisor)\nAgir en tant que conseiller de confiance pour la transformation du service client auprès de nos clients et prospects.\nÉvangéliser la transformation radicale et les avantages de l'IA dans le domaine du service client lors de réunions clients, de salons ou d'événements.\nAvoir un point de vue précis sur les défis futurs et les opportunités en matière de service client.\nCompétences requises :\nSolide expérience dans les applications de service et/ou la gestion opérationnelle du service client.\n\nBilan avéré et réussi dans la vente de solutions de Service Client / d'Engagement Client sur le marché, OU dans la mise en œuvre d'une transformation complète des services au sein d'une entreprise multinationale.\nCompréhension éprouvée des métiers du service client, des opérations liées au service client ainsi que des profils d'acheteurs.\nFortes capacités d'analyse et de résolution de problèmes, avec une aptitude à réussir dans un environnement très dynamique (fast-paced).\nCapacité démontrée à travailler efficacement au sein d'une équipe commerciale élargie.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. 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