{"id":1197908,"url":"https://alion.io/job/salesforce-site-reliability-engineer-govcloud-24x7","title":"Site Reliability Engineer, GovCloud 24x7","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":271,"ghost_share":0,"stale_share":0.609,"repost_share":0.018,"time_to_fill_p50_days":21,"computed_at":"2026-09-28T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States","Burlington, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114400,"max":125400,"currency":"USD","period":"year","gross":null,"usd_annual":125400},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Chef","optional":false},{"name":"Claude Code","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"Red Hat","optional":false},{"name":"Spinnaker","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:20:04Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T03:39:21Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nAbout Futureforce University Recruiting\nOur Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.\nJob Category\nSoftware EngineeringJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nApplications will be accepted until 12/14/2026.The Experience\nJoin our team and contribute to the operational excellence of the Salesforce GovCloud! Are you passionate about ensuring the reliability and performance of mission-critical cloud services? Salesforce is seeking a talented Site Reliability Engineer to join our dynamic team, supporting our GovCloud environment. As a key member of our Site Reliability organization, you'll play a vital role in maintaining 99.99% uptime for customer-facing services, proactively addressing issues, and ensuring the security of our data. We foster a collaborative and innovative culture, where you'll work alongside skilled engineers to solve complex problems and drive continuous improvement.\nPlease Note: This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process.\nShift Requirements: This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials.\nGovCloud Incident Response (GIR) maintains critical infrastructure stability through incident management, automated alerting, collaborative smart-hands support, thoughtful retrospectives, and sustainable long-term remediation strategy.\n What You'll Actually Be Doing\nMaintain system reliability and high performance across customer-facing services by supporting foundational infrastructure health.\nLead incident response efforts during major operational events (e.g., Sev0/Sev1) and collaborate in post-incident reviews to drive problem resolution.\nPopulate and participate in Root Cause Analyses (RCAs) and partner with Global Solutions teams to implement preventative solutions.\nEnsure Site Reliability engineering activities align with organizational compliance, security standards, and operational guidelines.\nDemonstrate passion for collaborative problem-solving and addressing complex technical challenges across cross-functional teams.\nMentor and collaborate with teammates to explore emerging technologies, foster continuous learning, and support professional growth.\nAdapt to dynamic, fast-paced operational needs while prioritizing competing tasks effectively.\nWork to automate detection and resolution of recurring issues in the production environment.\nCollaborate on improving existing workflows to streamline engineering practices and minimize operations and engineering toil.\nYou're Our Person If...\nYou're a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship, and you agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.\nYou have a related technical degree.\nYou have demonstrated experience with enterprise-scale internet service operations or systems engineering.\nYou have expertise in TCP/IP related technologies (networking protocols, network programming, etc.).\nYou have command-line expertise and administration knowledge of Unix variants (Linux/Solaris/BSD) systems (e.g., Red Hat Enterprise Linux and Solaris).\nYou have solid comprehension of security monitoring systems and infrastructure administration.\nYou have effective written and verbal communication skills with a focus on collaborative teamwork.\nYou're familiar with Incident Management principles and IT service operation frameworks.\nYou can support a 24/7 high-availability operational environment, including shift and on-call rotations as needed.\nYou have experience provisioning, operating, and running AWS/C2S based infrastructure and systems.\nYou're proficient in scripting or programming languages such as Python, Go, or similar technologies.\nYou have an open mindset toward leveraging AI technologies to enhance engineering productivity and continuous learning across technical domains.\nEven Better If...\nYou have prior Chef/Puppet or automated deployment experience.\nYou have prior Jenkins/Bamboo/Spinnaker pipeline execution experience.\nYou have experience supporting and maintaining monitoring and alert systems.\nYou have experience supporting and maintaining Java applications.\nYou have hands-on experience configuring and running AWS, using the CLI/SDKs.\nYou hold certifications in Linux+, RedHat, and AWS.\nYou have experience supporting and leading Kubernetes based applications and services.\nYou've taken part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders.\nYou have working knowledge of and interest in resilience engineering, including concepts such as Safety II - looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems.\nYou're familiar with Agile process and DevOps.\nYou have experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows.\nYou have advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready.\nMust be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\n\nThe typical base salary range for this position is $114,400 - $125,400 annually. \n\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.","description_format":"text","description_chars":10495,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":true,"languages":[]},"benefits":["Continuous learning","Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","AI Agents","Team Communication & Collaboration","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-24T19:20:04Z"}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.587,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":125400,"is_top_pay":false},"html_url":"https://alion.io/job/salesforce-site-reliability-engineer-govcloud-24x7","json_url":"https://alion.io/job/salesforce-site-reliability-engineer-govcloud-24x7.json","meta":{"generated_at":"2026-09-29T04:57:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4856,"day_limit":5000,"remaining_today":144,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}