Slack Strategic Operations Senior Director
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OperationsJob Details
About Salesforce
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Applications will be accepted until 10/15/2026.About the Role
The Slack business is scaling fast, and the policies, deal structures, and compensation frameworks that power our go-to-market motion sit largely outside of Slack - inside Salesforce's central Sales Operations (SOPS), Global Incentive Compensation (GIC), and Deal Desk functions. We're hiring a Sr. Director (or higher), Strategic Ops to serve as the critical bridge between the Slack Center of Excellence (COE), the Slack Executive Leadership Team (ELT), and these core cross-functional teams.
This role translates Slack's strategic priorities into actionable policy influence at the highest levels of the organization. The ideal candidate operates with executive-level judgment, navigates complex organizational dynamics with ease, and drives alignment across teams that directly shape how Slack goes to market.
Key Responsibilities
* Serve as the primary point of contact between the Slack COE/ELT and SOPS, GIC, and Deal Desk - ensuring Slack's interests are represented in cross-functional policy and process decisions throughout the year (including G4G planning cycles)
* Influence and shape operational policy on behalf of Slack leadership, advocating for GTM strategies that accelerate growth and remove seller friction
* Drive alignment on deal structure, compensation design, and quoting policy in close partnership with Deal Desk, GIC, and SOPS
* Synthesize inputs from the field, COE, and ELT into compelling, data-backed narratives that influence stakeholder decisions
* Proactively identify gaps in policy or process that create headwinds for the Slack business, and lead resolution efforts end-to-end
* Act as the main business partner to this function's counterpart hires (e.g., partnering closely with peers who liaise on Strategic Ops, Comp, and Deal Desk from the COE into central teams), ensuring a consistent, unified voice for Slack across all central operating functions
Ideal Profile
* Deep understanding of Salesforce's internal operating model across SOPS, GIC, and Deal Desk
* Track record of influencing without direct authority at the executive level
* Strong communicator who can operate fluidly between strategic vision and operational detail
* Experience in sales strategy, GTM operations, or a senior field-facing role within Slack or the broader Salesforce organization
* Comfortable working cross-functionally in a matrixed org, with the credibility to represent Slack leadership in rooms where policy gets decided
Reporting
This role reports directly to @Zach Ciliotta-Young, and partners closely with the Slack COE and ELT, working in close coordination with counterparts reporting into central operating leadership (e.g., under Randy), ensuring the Slack business has a consistent, well-represented voice across SOPS, GIC, and Deal Desk.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.
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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.