{"id":3107456,"url":"https://alion.io/job/salesforce-software-engineering-smts-cloud-reliability","title":"Software Engineering SMTS - Cloud Reliability","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":355,"ghost_share":0.017,"stale_share":0.685,"repost_share":0.045,"time_to_fill_p50_days":29,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":148500,"max":223900,"currency":"USD","period":"year","gross":null,"usd_annual":223900},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Boto3","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"Datadog","optional":false},{"name":"DynamoDB","optional":false},{"name":"GitOps","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false},{"name":"Chaos Engineering","optional":true},{"name":"FinOps","optional":true},{"name":"Kubernetes","optional":true}],"status":"closed","first_seen_at":"2026-10-22T19:42:47Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T06:57:50Z","board_verified":false,"closed_at":"2026-10-27T06:57:50Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nSoftware EngineeringJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nAbout the Team\nThe Cloud Platform Engineering team builds and operates the highly available, active-active cloud infrastructure that powers Salesforce at scale. We treat our internal platform as a product - obsessing over developer velocity, automation-first design, and a strict \"No Ticket-Ops\" philosophy.\nWe are a lean team at the leading edge of platform engineering - AI tools in every workflow, Slack as our enterprise WorkOS, and agents wired into our GitOps pipelines. We move fast, we automate everything, and we expect you to do the same.\nThe Shared Team DNA\nWe are \"T-shaped\" engineers with distinct focus areas who learn from one another. Every member shares a passion for:\nPlatform-as-a-Product: Internal engineers are our customers - their DX and velocity come first.\n\nEradicating Toil: Recurring issue? Write the automation. Ship code, don't file tickets.\n\nShift-Left Security: Compliance and guardrails baked into the code by default - never bolted on.\n\nSRE Mindset: Engineer for failure. Self-healing systems. 99.999% availability.\n\nDeep Observability: Rich telemetry, distributed tracing, automated alerting - proactive, not reactive.\n\nAI-Native & Agentic: AI tools in every workflow, agents in every pipeline. Non-negotiable.\n\nAbout the Role\nYou are the engineer who builds the cloud infrastructure engine. Partnering across platform teams, you design and deliver the infrastructure vending machines and reusable IaC modules that empower internal product teams to provision fully governed, multi-account AWS environments in 15 minutes, not two weeks. You own your domain like a product - understanding customer pain, reducing friction, and shipping solutions.\nYour Impact - Responsibilities\nAWS Infrastructure Vending Machine: Own AFT as Terraform Enterprise SME; automate multi-region, multi-account provisioning via AWS Organizations and Control Tower.\n\nEnterprise Golden Modules: Author, test, and version-control a library of secure, pre-approved Terraform modules; translate compliance requirements into Sentinel/SCP policies.\n\nCI/CD & Guardrail Integration: Embed automated security scanning, Policy-as-Code enforcement, and cost guardrails directly into developer PRs - leveraging AI to intelligently surface risk, suggest remediations, and evolve the ruleset continuously.\n\nResilience & Active-Active Delivery: Implement automated failover across AZs and regions using Cloud WAN, ARC, and FIS; lead Game Days simulating catastrophic failure.\n\nAgentic ChatOps & Slack Integration: Wire provisioning pipelines and AI agents into Slack for real-time intelligence, ChatOps control, and zero-touch operations.\n\nAI-Augmented IaC: Use AI coding assistants (Claude Code, Codex, Cursor) as primary tools to author, review, and validate infrastructure code at speed.\n\nObservability Platform: Build centralized logging, metrics, and tracing (Prometheus, Grafana, ELK, Datadog); define and enforce SLOs/SLIs.\n\nSRE Advisory: Advise internal teams on observability best practices, alerting strategies, and resilience architecture - trusted advisor, not CloudOps.\n\nMinimum Qualifications\n7+ years in Software Engineering, SRE, or Platform Engineering in large-scale AWS environments.\n\nExpert-level Terraform: state at scale, module decoupling, continuous IaC delivery.\n\nStrong Python or Go for custom tooling and AWS SDK (Boto3/Go SDK) integrations.\n\nDeep AWS core services: IAM, VPC, Cloud WAN, EKS/ECS, Lambda, DynamoDB - multi-region active-active DR.\n\nGitOps-driven deployments with automated guardrails baked into enterprise pipelines.\n\nActive practitioner of AI-assisted development (Claude Code, Codex, Cursor, Gemini or equivalent) as daily workflow.\n\nPreferred Qualifications\nAWS certifications (Solutions Architect Professional, DevOps Engineer Professional, or Security Specialty).\n\nExperience with AWS Control Tower, Account Factory for Terraform (AFT), or custom account vending.\n\nHands-on chaos engineering: AWS FIS, Gremlin, or equivalent Game Day experience.\n\nExperience building agentic pipelines or AI-integrated developer tooling.\n\nFamiliarity with Slack platform development, Bolt SDK, or ChatOps automation.\n\nBackground in FinOps, Policy-as-Code (Sentinel, OPA), or secrets management (Vault).\n\nWhat We Value\nBias for Action: Recurring issue? You write the automation. You ship code, you don't file tickets.\n\nExtreme Ownership: The platform is mission-critical. You own your domain end-to-end, no hand-offs.\n\nRisk Mitigation: Natural skepticism toward complexity; you find single points of failure before they find you.\n\nDocumentation as Code: Runbooks, ADRs, and processes live in the repo - always current, never stale.\n\nAI Amplifier: You wire tools together to eliminate toil permanently and bring strong opinions on how AI accelerates platform engineering.\n\nAgentic Mindset: Slack is your command center. You build for it, automate through it, and live in the agentic future of work - today.\n\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\n\nThe typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually.\n\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.","description_format":"text","description_chars":9406,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","AI Agents","Team Communication & Collaboration","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-22T19:42:47Z"},{"event":"close","at":"2026-10-27T06:57:50Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":223900,"is_top_pay":true},"html_url":"https://alion.io/job/salesforce-software-engineering-smts-cloud-reliability","json_url":"https://alion.io/job/salesforce-software-engineering-smts-cloud-reliability.json","meta":{"generated_at":"2026-10-28T08:05:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":12,"day_limit":5000,"remaining_today":4988,"minute_limit":60,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":70},"rest":"https://alion.io/mcp/rest/get_company?id=70"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalesforce-software-engineering-smts-cloud-reliability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalesforce-software-engineering-smts-cloud-reliability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalesforce-software-engineering-smts-cloud-reliability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salesforce-software-engineering-smts-cloud-reliability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalesforce-software-engineering-smts-cloud-reliability"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3107456}},{"tool":"search_jobs","arguments":{"company":"salesforce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3107456},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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