Software Engineering, SMTS/MTS (Backend + Kubernetes/Docker/Helm)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you’ve come to the right place.

Monitoring Cloud is seeking engineers to architect, implement, deliver and operate our observability services that run in the public cloud at massive scale.

Monitoring Cloud is an integral part of the Salesforce Infrastructure that provides key insights for all development teams to quickly detect and remediate incidents to ensure the highest availability of Salesforce products for our customers. This cloud owns the entire telemetry stack starting with the agents that emit, collect and ship telemetry to large-scale backend systems that store data and enable efficient and low-latency queries to provide valuable insights. We support all the key pillars of telemetry - metrics, logs, traces and events at massive scale. Our teams have built these services using a combination of open source technologies and home grown technologies, both of which were essential at Salesforce scale and this has been architected from the ground up to run efficiently in the public cloud.

We are looking to add engineers, with experience building and owning distributed services, who can step up and own big chunks of this vision on these projects. You’ll be challenged to blend customer-centric principles, industry-changing innovation, and the reliable delivery of new technologies. You will work directly with engineering, product, and design, to create experiences that reinforce the Salesforce brand by delighting and wowing our customers with highly reliable and available services.

Who are you

You are a high-performing hybrid engineer who thrives in a “Get it Done” environment. You take ownership of complex problems, independently delivering high-quality features while continuously driving engineering excellence.

• You proactively design, develop, and implement critical functionality, tackling features of increasing complexity with confidence.
• You are adaptable and eager to learn new technologies, solving ambiguous problems quickly to accelerate business impact.
• You take pride in your work, applying engineering best practices to build scalable, maintainable solutions.
• You are innovative, always looking for ways to improve services and are unafraid to propose new ideas.
• You are comfortable presenting your team’s work to peers, leadership, and broader engineering groups-whether in team meetings, leadership reviews, or Tech Talks.
• You write understandable, testable code with an eye towards maintainability.

If you’re someone who takes ownership, thrives on solving tough challenges, and enjoys driving impact, we’d love to hear from you!

Required Skills/Experiences

• B.S/M.S. in Computer Sciences or equivalent field with 6+ years of software development experience
• Experience building highly scalable, available, and real-time data management services
• Deep understanding and experience building services on the public cloud (AWS, GCP, Azure, etc)
• Strong experience developing services/software in a Linux/UNIX environment using Java/Python/Go
• Comfortable in a fast-paced environment focused on delivering production code at a regular cadence using Agile techniques, tools, and methodologies.
• Design, build, and maintain scalable API gateway services and edge proxies to handle ingress traffic for distributed microservices
• Implement advanced traffic routing, rate limiting, load balancing, circuit breaking, retries, and caching strategies.
• Deep knowledge of sizing OTEL collectors, handling backpressure, configuring memory limiters, and avoiding data drops during traffic spikes.
• Excellent written and verbal communication that helps collaborate effectively and efficiently in distributed scrum teams.
• Experience in building and managing services using IaaS constructs while ensuring 99.99% reliability in production.

Desired Skills/Experiences

• Hands-on experience with modern, high-performance edge proxies and API gateways
• Hands-on experience with OpenTelemetry Collectors to ingest, process, and route logs, metrics, and distributed traces is a good to have
• Expertise in deploying and managing workloads on Kubernetes (K8s), including Helm chart creation and custom resource definitions
• Experience working with CI/CD technologies (such as Spinnaker), Docker and Terraform
• Experience with Spring, gRPC, REST and the HTTP protocol
• Familiarity with service mesh architectures (Istio, Linkerd) and how they interact with both the API Gateway and the OTEL ecosystem

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.