{"id":178189,"url":"https://alion.io/job/salesforce-success-guide-informatica-product-experience-mandatory-2","title":"Success Guide - Informatica Product experience mandatory","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":366,"ghost_share":0.019,"stale_share":0.686,"repost_share":0.046,"time_to_fill_p50_days":29,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Informatica","optional":false}],"status":"live","first_seen_at":"2026-07-17T00:00:00Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-29T14:28:16Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":104},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nCustomer SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nSuccess Guide - Bangalore, India (Informatica Products Experience)\nOverview\nThe role of the Success Guide is crucial in helping customers to grow value and improve adoption of Informatica-powered data management and integration solutions. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. Based in Bangalore, the Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Account Executives, and Support to make our customers successful.\nThe ideal Success Guide is a proactive, self-starting trusted advisor - organized, agile, and passionate about driving thought leadership through mentoring, knowledge sharing, and helping customers translate technical capabilities into tangible business value. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.\nYou will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), and the ability to navigate diverse cultural and business environments to deliver tailored success strategies that align with each customer's unique goals.\nWhat You Will Do\nProvide prescriptive recommendations, best practices, and technical advice for improving adoption\nDeliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements\nBecome an expert in Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance and MDM SaaS)\nHelp customers consistently achieve their business outcomes\nLeverage AI-assisted tools and automation to deliver timely, scalable recommendations and help customers realize value from AI-powered Informatica capabilities\nStay up-to-date with emerging trends in data management, automation, and AI to provide forward-looking guidance to customers\nGenerate positive feedback from customers, internal teams and leadership\nShow continued professional growth and development.\nOperate an AI First engagement model for a high-volume book of business - using Salesforce Einstein and AI-powered health scoring to prioritize outreach, intervention, and scaled success motions\nLeverage generative AI to create personalized, high-quality customer communications, product adoption content, and success plans across a large portfolio with speed and consistency\nApply AI-driven signals to identify expansion opportunities, feature adoption gaps, and renewal risks, acting through digital and low-touch engagement programs\nContinuously refine AI-assisted workflows based on customer response and engagement data, contributing to the optimization of scaled success programs\n What You Should Have\nSolid understanding of data integration, data governance, and enterprise data architecture concepts\n3-5 yrs experience in post-sale role, preferably in the enterprise SaaS or data management space\nProven ability to quickly learn new technologies\nConsultative and customer-focused approach and engagement style\nAbility to navigate, escalate, and lead efforts on complex customer requests\nDemonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)\nAbility to prioritize, multi-task, collaborate with team members and perform effectively under pressure\nComfortable working in a fast-paced, global environment.\nExperience managing a high volume of accounts using AI First and digital engagement strategies within a customer success or account management context\nProficiency using Salesforce AI features and generative AI tools to generate and personalize content at scale, with strong judgment for reviewing outputs before delivery\nData-driven mindset with the ability to interpret AI-generated signals and translate them into meaningful customer actions and business outcomes\nFamiliarity with AI-powered health scoring, churn prediction, and engagement automation within Salesforce or equivalent CS platforms\nPreferred Qualifications & Skills\nHands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred\nFamiliarity with how AI and automation enhance data integration, data quality, and governance workflows\nWorked with global enterprise accounts across diverse cultures and geographies\nLanguage experience in French and Spanish would be good to have\nWorking Hours:\nThis role is based out of our Bangalore, India office\nCandidates must be flexible to work in rotational shifts to support a worldwide customer base spanning Americas, EMEA, and APAC time zones\nShift schedules will be communicated in advance and may include early morning or late evening hours.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. 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