{"id":2626720,"url":"https://alion.io/job/salesforce-technical-support-engineer-sales-2","title":"Technical Support Engineer- Sales","company":{"id":70,"name":"Salesforce","domain":"salesforce.com","url":"https://alion.io/company/salesforce","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":422,"ghost_share":0.012,"stale_share":0.59,"repost_share":0.057,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","Atlanta, United States","Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":89000,"max":133400,"currency":"USD","period":"year","gross":null,"usd_annual":133400},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false},{"name":"JavaScript","optional":true},{"name":"LLM","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-15T15:23:28Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T15:23:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.\nJob Category\nCustomer SuccessJob Details\nAbout Salesforce\nSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.\nReady to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.\nWe’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Through our #1 CRM platform, Customer 360, we help organizations across every industry transform how they connect with customers and operate their businesses.\nThis role is designed for individuals who are highly motivated, self-directed, and passionate about solving complex technical challenges while delivering exceptional customer experiences. As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform.\nYou will serve as a trusted technical partner to customers by providing expert troubleshooting, guidance, and best practices throughout their use of the Salesforce platform. This role blends deep technical problem-solving, proactive support, and customer-focused guidance to help customers resolve issues efficiently and maximize the value of their Salesforce solutions.\nThe Global Support environment is highly customer-focused and fast-paced, operating globally to provide 24/7 technical support across the Salesforce platform.\nShift Timings:\n9AM - 6PM EST/PST . Candidate should be comfortable being on call if needed.\nDuties & Responsibilities\nLead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.\nDiagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.\nCoordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.\nProvide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.\nGuide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value.\nInvestigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods.\nManage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment.\nDevelop and maintain deep technical expertise in Salesforce platform functionality and related technologies.\nCollaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality.\nCreate and maintain technical documentation and knowledge base articles to support internal teams and the broader support community.\nMentor team members through collaborative troubleshooting frameworks such as the Swarming model.\nCommunicate complex technical concepts clearly to both technical and non-technical stakeholders.\nRequired Qualifications\nBachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.\n2+ years of experience in technical support, software engineering, or related customer-facing technical roles.\nExperience troubleshooting software applications and debugging code, including Java-based applications.\nStrong understanding of database concepts, data management, and SQL.\nExperience explaining complex technical concepts to non-technical audiences.\nExcellent written and verbal communication skills.\nStrong analytical and problem-solving skills in fast-paced technical environments.\nCustomer-focused mindset with ability to build consultative relationships with stakeholders.\nAbility to prioritize multiple tasks and manage competing customer issues effectively.\nProfessional proficiency in spoken and written English is required.\nU.S. citizenship\nPreferred Qualifications\nExperience working within the Salesforce platform architecture.\nSalesforce certifications such as Salesforce Administrator (ADMIN201) or similar.\nFamiliarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.\nExperience with web technologies including HTML, JavaScript, CSS, or APEX.\nExperience with AI/LLM technologies, conversational AI, or AI orchestration frameworks.\nExperience working with Spiff or other commission calculation software.\nExperience working with Own or similar backup software.\nExperience working with Tableau or CRMA.\nPrior experience in customer-facing roles such as Technical Support, Solutions Engineering, Customer Success Engineering, or Professional Services.required.\nUnleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.\nAccommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.\nPlease note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.\nPosting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.\nIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.\n\nThe typical base salary range for this position is $89,000 - $133,400 annually. \n\nThe range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.","description_format":"text","description_chars":8556,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","AI Agents","Team Communication & Collaboration","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-15T15:23:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-10-15T17:55:02Z"},"pay":{"stated_usd_annual":133400,"is_top_pay":true},"html_url":"https://alion.io/job/salesforce-technical-support-engineer-sales-2","json_url":"https://alion.io/job/salesforce-technical-support-engineer-sales-2.json","meta":{"generated_at":"2026-10-15T17:55:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":70},"rest":"https://alion.io/mcp/rest/get_company?id=70"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalesforce-technical-support-engineer-sales-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalesforce-technical-support-engineer-sales-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalesforce-technical-support-engineer-sales-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salesforce-technical-support-engineer-sales-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalesforce-technical-support-engineer-sales-2"}]}