{"id":3165106,"url":"https://alion.io/job/saliense-help-desk-technician","title":"Help Desk Technician","company":{"id":686932,"name":"Saliense","domain":"saliense.com","url":"https://alion.io/company/saliense","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chambersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T23:53:53Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T09:55:34Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Saliense\nAt Saliense, we are committed to fostering a culture of continuous learning and professional growth. Our employees are encouraged to take on challenging and meaningful work, with ample opportunities for career advancement. We offer competitive compensation and benefits, including:\n20 Days PTO + 40 Hours of Paid Sick & Safe Time\n11 Federal Holidays + 2 Corporate Holidays\nHealth, Vision, Dental, and Life Insurance\n401(k) with Tiered Match & 100% Vesting\nParental Leave for Birthing and Non-Birthing Parents\nProfessional Development Reimbursement Program\nWe believe in empowering our team members to achieve their professional goals while contributing to impactful projects that make a difference. Join us at Saliense and be part of a growing organization dedicated to innovation, collaboration, and excellence. Visit www.saliense.com to learn more.\nThere are many more - connect with us to get a preview of the full benefits package.\nKey Duties & Responsibilities\nOperate a consolidated Tier 2 service desk answering IT/IM service calls for 2,000+ end users, working in Microsoft Office, 365, OneDrive, ServiceNow, and Enterprise Service Management Platform.\nDiagnose and resolve common customer problems; screen incidents and requests and escalate unresolved issues to the appropriate section, team, or contractor.\nInstall, troubleshoot, and repair end user devices, including computers, laptops, printers, scanners, and other hardware.\nProvide configuration support and touch labor for network printers.\nMaintain standard office automation desktop software IAW current Army standards: ensure operability, install centrally funded software, and manage releases, updates, and license accountability for commercial, standard, and beta software, including site licenses and new system releases.\nPush software updates, security updates, vendor patches (service packs, service releases), and IAVAs to end user devices electronically, or coordinate manual installs with customers.\nDocument fixes in the knowledge base, maintain asset/inventory records, and follow Army cybersecurity and change-management procedures.\nQualifications\nU.S. citizenship with an active Secret clearance.\nDoD 8140/8570 IAT Level II certification (e.g., CompTIA Security+ CE)\n2+ years supporting Tier 2 escalations in an enterprise Windows / Active Directory environment.\nHands-on experience with ITSM ticketing, preferably ServiceNow.\nWorking knowledge of Microsoft 365 (Outlook, Teams, OneDrive), Windows 10/11, and hardware troubleshooting.\nExperience installing and configuring desktops, laptops, printers (including network printers), and scanners.\nExperience deploying software and patches using enterprise tools (e.g., Microsoft SCCM/MECM or Intune).\nClear verbal and written communication with non-technical customers.\nSalary Range: $50,000 - $60,000\nThe salary range listed for this position is based on multiple factors, including relevant years of experience, education, certifications, specialized skills, security clearance level, and overall alignment with the role’s requirements. 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