{"id":1288506,"url":"https://alion.io/job/salient-lead-product-manager-ai-agents","title":"Lead Product Manager, Voice AI","company":{"id":1054,"name":"Salient","domain":"trysalient.com","url":"https://alion.io/company/salient","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":13,"ghost_share":0.308,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":320000,"currency":"USD","period":"year","gross":null,"usd_annual":320000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Function Calling","optional":false},{"name":"Hallucination","optional":false},{"name":"LLM","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-25T22:16:04Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-04T16:27:34Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":39},"description":"About Us\nSalient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.\nWe are:\nBacked by a16z and Y Combinator, with $75M raised in Series A funding\n\nCash flow positive and profitable, with mid eight figure ARR achieved in under two years\n\nAlready serving more than 20% of the auto lending industry\n\nProcessing millions of real customer calls and transactions every day\n\nFully deployed in production with major financial institutions\n\nActively expanding into new financial services segments\n\nBuilding together in person in San Francisco\n\nWe are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.\nThe Role\nWe're hiring the Lead Product Manager, for Voice AI, omni-channel. You will own what the agent can do, how well it does it, and how quickly a new lender can get it live. This is the most important surface at the company, and today it's a set of very capable channels that needs to become one coherent product.\nThis is a hands-on role. You'll be listening to call recordings, sitting with servicing teams, writing specs an engineer respects, and defining what \"good\" means for an agent that talks to people about their money. You'll have the option to build a product team around you over time, but the first year is about your own judgment and throughput.\nWhat You'll Own\nThe roadmap and strategy for the agent across voice, text, email, and chat - including the hard part: making a conversation that starts in one channel finish cleanly in another.\n\nAgent quality. You define the metrics - containment, resolution rate, escalation, handle time, CSAT, error and hallucination rates - build the evaluation loop, and move the numbers.\n\nThe servicing workflow catalog. Turning payments, payoffs, hardship, collections, title, and insurance from bespoke deployments into configurable product.\n\nTime-to-live. Getting a new lender from signed to in-production faster every quarter.\n\nGuardrails and compliance posture in the product: disclosures, audit trails, human handoff thresholds, and the design decisions that keep us inside FDCPA, TCPA, UDAAP, and state servicing rules.\n\nThe bar for discovery, specs, and instrumentation that the rest of the product org will inherit.\n\nWhat you bring\nYou've shipped LLM-powered products to real users - not demos. You can reason about prompting, evals, retrieval, tool use, and latency/cost tradeoffs, and you know where models break.\n\nYou own outcomes, not artifacts. You move fast, decide with incomplete information, and are comfortable being the most accountable person in the room.\n\nYou go to the source. You'll listen to hundreds of calls and sit with ops teams because that's where the real workflow lives.\n\nYou're rigorous about measurement. You can tell a model problem from a product problem from a data problem.\n\nYou hold your own with engineers. You can read a trace, debate an architecture decision, and write a spec that doesn't need translating.\n\nYou have instincts for risk. You know how to design a system that's allowed to be wrong sometimes without that being catastrophic.\n\nYou can say no to a large customer and keep the relationship.\n\nYou write and present clearly enough to stand in front of a lender's risk committee.\n\nVoice, IVR, contact center, or conversational AI experience - telephony constraints, barge-in, latency budgets, transcription error, call QA.\n\nNice to Have\nBackground in lending, servicing, collections, or adjacent financial operations.\n\nExperience hiring or mentoring product managers.\n\nAt Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week, beginning at 8:00 AM, with four days spent collaborating in person at our San Francisco office.\nWe also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.\nBy applying, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.","description_format":"text","description_chars":4350,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Debt Collection & Recovery","Financial AI"],"lifecycle":[{"event":"open","at":"2026-09-26T06:56:05Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.813,"p_room":0.9,"age_days":39,"expected_fill_days":57,"reasons":["conf:4","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":320000,"is_top_pay":true},"html_url":"https://alion.io/job/salient-lead-product-manager-ai-agents","json_url":"https://alion.io/job/salient-lead-product-manager-ai-agents.json","meta":{"generated_at":"2026-11-04T18:42:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28784,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1054},"rest":"https://alion.io/mcp/rest/get_company?id=1054"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalient-lead-product-manager-ai-agents"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalient-lead-product-manager-ai-agents"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalient-lead-product-manager-ai-agents"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salient-lead-product-manager-ai-agents\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalient-lead-product-manager-ai-agents"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1288506}},{"tool":"search_jobs","arguments":{"company":"trysalient.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1288506},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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