{"id":2127541,"url":"https://alion.io/job/salisburygroup-hard-services-contract-manager","title":"Hard Services Contract Manager","company":{"id":1827285,"name":"Atlasfm","domain":"atlasfm.com","url":"https://alion.io/company/atlasfm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oxford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":60000,"currency":"GBP","period":"year","gross":null,"usd_annual":79296},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false}],"status":"closed","first_seen_at":"2026-10-07T10:35:52Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T19:48:21Z","board_verified":false,"closed_at":"2026-10-12T19:48:21Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"About The Role\nContract Manager (Hard Services)\nNear Oxford (Site-Based)\nSalary: Up to £60,000 per annum\nFull Time | Permanent\nAbout the Role\nAtlas Workplace Services is seeking an experienced and driven IFM Contract Manager (Hard Services) to lead the delivery of integrated facilities management services on a prestigious, single-site customer contract near Oxford.\nThis is a key leadership role responsible for ensuring the safe, compliant, and efficient delivery of Hard FM services, whilst overseeing wider integrated FM functions including cleaning and security. Managing a team of site-based engineers and specialist subcontractors, you will ensure all contract obligations, service levels, and KPIs are consistently achieved.\nReporting to the Contract Director, you will act as their deputy when required and play a pivotal role in maintaining excellent client relationships, operational performance, and commercial success across the contract.\nKey Responsibilities Summary\nContract & Client Management\nLead the delivery of integrated hard FM services, ensuring full compliance with contractual obligations, KPIs, SLAs, and customer expectations.\nBuild strong relationships with clients, subcontractors, and stakeholders while driving continuous improvement and service excellence.\nOversee maintenance operations including planned, reactive, remedial, and project works, ensuring efficient and cost-effective delivery.\nOperational Leadership\nDrive service innovation, operational improvements, and customer-focused solutions that enhance the workplace experience and add value to the client.\nProvide technical leadership, supporting the resolution of complex building services issues and ensuring best-practice maintenance strategies are adopted.\nConduct regular site inspections and reviews to identify improvement opportunities and maintain high service standards.\nCustomer Experience & Business Growth\nFoster a culture of service excellence, continuous improvement, and customer satisfaction.\nMonitor service performance against client expectations and contractual requirements.\nIdentify and support opportunities for contract growth, additional services, and increased self-delivery solutions.\nPeople Management\nLead, motivate, and develop a multidisciplinary site team, embedding company values and performance expectations.\nManage recruitment, performance, training, succession planning, and employee development to ensure a highly skilled and engaged workforce.\nPromote a positive team culture focused on collaboration, accountability, and exceptional customer service.\nResource & Asset Management\nOptimise workforce productivity and resource utilisation to maximise service effectiveness and value for money.\nEnsure maintenance activities are delivered in line with SFG20 and industry best practice.\nDrive sustainability initiatives and support environmental objectives across the contract.\nHealth, Safety & Compliance\nEnsure full compliance with health, safety, statutory, and contractual requirements.\nMaintain accurate maintenance and compliance records and promote a strong safety culture across all service lines.\nLead incident investigations, risk management activities, and the resolution of any health and safety concerns.\nSupplier Management\nManage specialist suppliers and subcontractors, ensuring high standards of safety, quality, service delivery, and value for money.\nMonitor supplier performance and drive continuous improvement through effective contract management.\nFinancial Management\nHold full responsibility for the Hard Services P&L, budgets, forecasts, and financial performance of the contract.\nManage project costing, quotations, payment applications, commercial risk, and profitability.\nProduce detailed financial, operational, and performance reports for both the client and internal stakeholders.\nBusiness Support\nSupport business development activities, contract bids, and client site visits.\nWork collaboratively with internal functions including Service Desk, HR, Health & Safety, Commercial, and Contract Support teams to deliver best-in-class FM services.\nAbout You\nQualification, Certifications and Training\nDemonstrable trade qualifications and experience in a M&E discipline.\nAccredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely.\nKnowledge, Specific Role Skills and Experience\nLeadership experience - 3 years’ + experience in a similar environment providing multi-discipline service delivery.\nA proven track record of company policy and procedure management and reviewing, implementing effective change.\nFinancial control co-ordination, including P&L responsibility and financial targets.\nInternal report and performance data production and presentation.\n3 years + experience of Corporate Customer direct management, including producing customer reports and hosting performance review meetings.\nExperience of using management information to support operational decision-making.\nPeople management experience of large teams of 20+.\nProven track record of auditing service delivery.\n3+ Years Management of a Hard FM or Multi Service Operation.\n3 years’ experience of working with CAFM systems such as Planon or similar Computer Aided Facilities Management systems.\nKnowledge of statutory regulations associated with all building services and Permits to Work systems in highly regulated and controlled environments.\nExperience of working to SFG20 standards for planned preventative maintenance.\nProficient in presentation skills and MS office.\nAbout The Company\nAt Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first-those who work in the spaces we care for, and those who deliver our services every day.\nWe’re not just another FM provider - we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.\nAs part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.","description_format":"text","description_chars":6321,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":20,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T00:39:42Z"},{"event":"close","at":"2026-10-12T19:48:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-13T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":79296,"is_top_pay":false},"html_url":"https://alion.io/job/salisburygroup-hard-services-contract-manager","json_url":"https://alion.io/job/salisburygroup-hard-services-contract-manager.json","meta":{"generated_at":"2026-10-13T13:03:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20323,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1827285},"rest":"https://alion.io/mcp/rest/get_company?id=1827285"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalisburygroup-hard-services-contract-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalisburygroup-hard-services-contract-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalisburygroup-hard-services-contract-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salisburygroup-hard-services-contract-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalisburygroup-hard-services-contract-manager"}]}