{"id":2704375,"url":"https://alion.io/job/salmon-cxux-researcher","title":"CX/UX Researcher","company":{"id":2207044,"name":"Salmon","domain":"salmon.group","url":"https://alion.io/company/salmon-group","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Design","role_family":"Design","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T09:15:37Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-31T13:57:18Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About the Team\nResearch & Insights is the team that helps Salmon understand its customers, market, and business opportunities. The CX/UX Research team sits within it and works side by side with Product and Design, turning customer evidence into better product decisions.\nAs Salmon continues to scale, the need for hands-on, in-depth customer understanding grows with it. This team works closely with Product, Design, Marketing, Strategy, and Operations to make sure decisions are informed by real user behavior, not assumptions.\nWe're looking for curious, hands-on researchers who enjoy getting close to users, uncovering insights, and helping teams act on them.\nAbout the Role\nAs a CX/UX Researcher, you will expand hands-on research capacity across Salmon's product portfolio. You'll work closely with product designers and PMs to run studies from kickoff to readout, including interviews, usability tests, and journey mapping, and help teams make decisions based on evidence.\nThis is a hands-on role. You'll run your own fieldwork, recruit participants, moderate sessions, and write reports. You'll also help build the research infrastructure: intake standards, a methods library, and a research repository the whole product team can use.\nThis is an excellent opportunity for a researcher who wants to see their work shape products used by real customers, and to help build a research function from an early stage.\nWhat You'll Do\nResearch Planning & Execution\nPlan and run moderated usability tests, in-depth interviews, and quantitative/unmoderated studies\n\nOwn assigned studies end-to-end: recruitment, moderation, analysis, and reporting\n\nMaintain a research backlog together with the research lead, and align priorities with product and design teams\n\nParticipant Recruitment & Fieldwork\nRecruit and screen participants, and manage logistics including panel vendors, screeners, and incentives\n\nRun virtual and in-person fieldwork and ensure a positive participant experience\n\nConduct field research directly with users, which is expected and resourced\n\nCollaboration with Product & Design\nWork closely with product designers and PMs: participate in team rituals, discuss research priorities, and align on study scope and timing\n\nFacilitate synthesis workshops, insight reviews, and journey mapping sessions with design and product teams\n\nNegotiate research priorities with stakeholders, and push back when needed\n\nJourney Mapping & Insights Reporting\nBuild and maintain customer journey maps for prioritized product areas\n\nWrite clear, decision-ready reports and present findings to product teams\n\nDrive change based on research: track whether insights are actioned, follow up with teams, and escalate blockers to the research lead\n\nResearch Operations\nContribute to research repository standards, the intake process, and the methods guild\n\nHelp build the processes and tools that make research faster and more reusable across the product team\n\nWhat Makes You a Strong Fit\n2+ years in UX research for consumer products\n\nTrack record of running moderated tests and in-depth interviews independently\n\nExperience facilitating workshops and collaborative sessions with design and product teams\n\nAbility to discuss and negotiate research priorities with PMs and designers, and comfort pushing back when needed\n\nExperience creating journey maps, personas, or service blueprints\n\nProven ability to drive change based on research: you track whether findings are actioned, not just delivered\n\nComfortable operating with limited process; you help build it rather than wait for it\n\nClear, concise writing for non-research audiences\n\nStrong written and verbal communication skills in both English and Filipino/Tagalog\n\nKnowledge & Domain Expertise\nInterest or familiarity with:\nUX and customer experience research\n\nQualitative and quantitative research methodologies\n\nCustomer journey mapping and service design\n\nResearch operations and repository management\n\nEvidence-based product decision-making\n\nBonus\nExperience in credit, lending, payments, or fintech\n\nExposure to banking, technology, or consumer-focused industries\n\nExperience working with panel vendors and research recruitment platforms\n\nWhy Join Us?\nWhat We Create\nModern banking services for millions of Filipinos\n\nCutting-edge financial products powered by global best practices and AI\n\nA licensed neobank on a mission to become a leading fintech company in Southeast Asia\n\nBacked by $200M+ from ADQ, World Bank Group, and leading global investors\n\nA company where products are built and launched in months, not years\n\nA platform with significant opportunities for growth and international expansion\n\nWhat We Offer\nWork on products used by real customers in a fast-growing Philippine fintech\n\nDirect access to users, with field research expected and resourced\n\nA small team where research has visible impact on product decisions\n\nThe chance to help build the research function from an early stage\n\nCompetitive compensation and support for professional development\n\nMedical insurance and wellness benefits\n\nA passionate, international team with opportunities for international exposure\n\nModern office in Manila, Philippines\n\nRegular team events and activities","description_format":"text","description_chars":5215,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks","Consumer Loans & Pawnshops","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-16T12:09:14Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.76,"p_room":0.75,"age_days":14,"expected_fill_days":15,"reasons":["conf:3","velocity","win:late","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/salmon-cxux-researcher","json_url":"https://alion.io/job/salmon-cxux-researcher.json","meta":{"generated_at":"2026-10-31T14:09:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2207044},"rest":"https://alion.io/mcp/rest/get_company?id=2207044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalmon-cxux-researcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalmon-cxux-researcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalmon-cxux-researcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salmon-cxux-researcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalmon-cxux-researcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2704375}},{"tool":"search_jobs","arguments":{"company":"salmon.group","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2704375},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}