{"id":3505716,"url":"https://alion.io/job/salmon-field-collections-manager","title":"Field Collections Manager","company":{"id":2207044,"name":"Salmon","domain":"salmon.group","url":"https://alion.io/company/salmon-group","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":87},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T03:33:44Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T16:15:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Employment Type: Full-time\nAssignment: All over Philippines (Revolving Reimburstment funds provided for Travel)\nPosition Overview\nThe Field Collections Manager is responsible for overseeing the overall daily operations of the Field Collections Department, ensuring the achievement of collection targets, operational efficiency, workforce productivity, quality assurance, and compliance with company policies and applicable regulations.\nThe role directly manages Field Collections Supervisors and provides operational oversight of the Field Collections Quality Control Officers (FQCOs), Specialized Recovery functions (Legal and Motorcycle Repossession), and Field Administration.\nThe Field Collections Manager ensures that all functions operate efficiently, coordinate effectively, meet established performance standards, and contribute to the department's overall recovery objectives.\nKey Responsibilities\n1. Collection Performance and Field Operations\nMonitor daily, weekly, and monthly collections against approved targets.\n\nTrack Collection Efficiency (CE), Recovery Rate (RR), cash collections, and Field Officer productivity.\n\nIdentify underperforming zones, supervisors, and Field Officers, and implement corrective action plans.\n\nOversee the Field Collections Supervisors and ensure accountability for team performance, coaching, and operational deliverables.\n\nEnsure consistent execution of approved collection strategies across all assigned zones.\n\nReview collection trends, identify potential month-end gaps, and implement timely interventions.\n\nConduct regular performance reviews and operational meetings with supervisors.\n\n2. Oversight of Field Collections Quality Control (FQCO)\nProvide operational oversight of the FQCO team to ensure consistent quality monitoring and compliance checks across field operations.\n\nEnsure that field quality assessments, shadowing activities, skip-tracing reviews, and compliance observations are conducted according to approved procedures.\n\nReview significant quality findings, recurring violations, and operational risk trends identified by FQCOs.\n\nEnsure that identified issues are properly documented, endorsed, and addressed by the appropriate supervisors or departments.\n\nMonitor the implementation of corrective actions and recommend process improvements based on quality assessment results.\n\nCoordinate with HR on serious findings and potential policy violations.\n\n3. Oversight of Specialized Recovery - Legal and Motorcycle Repossession\nOversee the operational performance of specialized recovery activities, including small-claims case processing, legal case coordination, and motorcycle repossession.\n\nEnsure that eligible cases are properly identified, documented, endorsed, and followed up according to approved procedures.\n\nMonitor the status and progress of repossession assignments, legal endorsements, case filings, and other specialized recovery activities.\n\nCoordinate with the Legal Officer and Moto Repossession Representatives to address operational bottlenecks and improve recovery outcomes.\n\nEnsure that all repossession and legal recovery activities are conducted only when authorized and in accordance with applicable laws, company policies, and approved processes.\n\nReview specialized recovery performance and identify opportunities to improve case conversion, recovery rates, and turnaround times.\n\nCoordinate with Moto Loan Team on case requirements, documentation, account reconciliation, and escalations.\n\n4. Oversight of Field Administration\nOversee the Field Admin function to ensure timely and accurate administrative support for field operations.\n\nEnsure proper maintenance of manpower records, attendance trackers, deployment reports, reimbursement documents, and operational files.\n\nMonitor the timely consolidation and submission of reports, personnel updates, and required documentation.\n\nEnsure that approved field expenses and reimbursement requests are properly documented and processed according to company policy.\n\nCoordinate with HR, Finance, and other relevant departments on administrative requirements.\n\nIdentify administrative process gaps and implement improvements to reporting accuracy, documentation, and turnaround time.\n\n5. Manpower Planning and Workforce Management\nMonitor staffing levels, attendance, deployment, and manpower requirements across all collection zones.\n\nEnsure sufficient Field Officer coverage in existing and newly established zones.\n\nCoordinate with HR and Recruitment on hiring, onboarding, replacement hiring, and deployment schedules.\n\nMonitor productivity and workload distribution across Field Officers and supervisors.\n\nRecommend staffing adjustments and resource allocation improvements based on operational requirements.\n\nOversee onboarding progress and initial performance monitoring of newly deployed personnel.\n\n6. Performance Reporting and Management Reviews\nConsolidate daily, weekly, and monthly reports covering field collections, FQCO findings, specialized recovery, manpower, and administration.\n\nPrepare management updates highlighting performance against targets, operational risks, key issues, and recommended actions.\n\nEnsure that all functional leads and supervisors submit accurate and timely reports.\n\nConduct regular operational reviews with supervisors and the relevant functional representatives.\n\nTrack the completion and effectiveness of agreed action plans.\n\nPresent consolidated operational results and recommendations to the Head of Field Collections.\n\n7. Cross-Functional Coordination and Compliance\nCoordinate with Data and Analytics, HR, Legal, Compliance, Finance, Operations, and Technology to resolve operational issues.\n\nEnsure field collection and specialized recovery activities follow approved policies, data privacy requirements, fair collection practices, and applicable regulations.\n\nEnsure that customer complaints, compliance incidents, and potential policy violations are documented and escalated promptly.\n\nCoordinate corrective actions with the responsible functional owners.\n\nMaintain clear accountability while ensuring that independent Legal and Compliance decisions remain with the appropriately authorized functions.\n\n8. Budget and Resource Management\nMonitor field operating expenses, reimbursement requests, activity budgets, and resource utilization.\n\nEnsure spending remains within approved budgets and follows company procedures.\n\nIdentify opportunities to improve cost efficiency without compromising collection performance or compliance.\n\nReview significant budget variances and recommend appropriate corrective measures.\n\nEscalate material expenses and budget requirements requiring management approval.\n\n9. Team Development and Continuous Improvement\nEstablish clear performance expectations and accountability standards for supervisors and functional representatives.\n\nIdentify training needs, capability gaps, and opportunities for employee development.\n\nRecommend performance improvement plans and development opportunities for team members.\n\nStandardize operating procedures and best practices across field operations and specialized recovery.\n\nImplement continuous improvement initiatives to enhance productivity, quality, compliance, and recovery performance.\n\nKey Performance Indicators (KPIs)\nThe Field Collections Manager will be assessed based on:\nCollection achievement against approved targets.\n\nCollection Efficiency (CE) and Recovery Rate (RR).\n\nField Officer productivity and collection conversion.\n\nField Collections Supervisor performance and accountability.\n\nFQCO assessment coverage, reporting quality, and closure of corrective actions.\n\nSpecialized recovery performance, including authorized repossession activities and legal case progress.\n\nManpower coverage, attendance, and deployment efficiency.\n\nAccuracy and timeliness of operational and administrative reporting.\n\nCompliance with approved procedures and timely escalation of material incidents.\n\nBudget adherence and operational cost efficiency.\n\nTimely execution of operational action plans and process improvements.\n\nSpecific targets will be established by the Head of Field Collections in coordination with the relevant stakeholders.\nExpected Outcomes Within the First 3-6 Months\nEstablish a consistent operational review and reporting framework covering all functions.\n\nImprove collection performance and accountability across supervisors and field teams.\n\nStrengthen FQCO monitoring and ensure timely resolution of quality and compliance findings.\n\nImprove visibility and follow-through on legal cases and motorcycle repossession activities.\n\nImprove the accuracy and timeliness of Field Admin deliverables.\n\nOptimize manpower deployment, field productivity, and operating expenses.\n\nReduce unresolved operational issues through clear ownership and escalation procedures.\n\nEstablish a scalable management structure that enables the Head of Field Collections to focus on strategic priorities.","description_format":"text","description_chars":8961,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks","Consumer Loans & Pawnshops","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-30T05:32:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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