{"id":982350,"url":"https://alion.io/job/salomon-d2c-operations-specialist-cdd","title":"D2C Operations Specialist (CDD)","company":{"id":5791,"name":"Salomon","domain":"salomon.com","url":"https://alion.io/company/salomon","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Annecy, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1208},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-16T11:44:22Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-09-30T17:45:31Z","board_verified":false,"closed_at":"2026-09-30T17:45:31Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.\n“The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.\nThrough performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all.\nSalomon is headquartered in Annecy, France, with a U.S. headquarters in Ogden, UT.\nAmer Sports est une entreprise d'articles de sport dont les marques sont reconnues à l'international, notamment Salomon, Arc'teryx, Peak Performance, Atomic et Wilson.\n« The Mountain Sport Company », Salomon est née en 1947, au cœur des Alpes françaises, berceau de l'alpinisme moderne. L'engagement de Salomon envers un design innovant et sa passion pour les sports de montagne ont donné naissance à une vaste gamme de concepts révolutionnaires en matière de fixations, chaussures, skis et vêtements, aussi bien pour le ski alpin que le ski nordique, et ont apporté des solutions innovantes en matière de chaussures, vêtements et équipements pour le snowboard, la course d'aventure, l'alpinisme, la randonnée, le trail running et bien d'autres sports.\nGrâce à un design axé sur la performance, Salomon apporte innovation et progression aux sports de montagne, transformant de nouvelles idées en actions concrètes et repoussant les limites du possible. L'héritage, la culture et l'engagement de Salomon reposent sur un principe simple : les meilleurs athlètes de montagne au monde créent les meilleurs produits de montagne au monde.\nSalomon s'engage de manière responsable envers l'outdoor à travers son programme de développement durable. La diversité est l'une des cinq valeurs de Salomon, c'est pourquoi nous nous engageons à créer un environnement inclusif pour toutes et tous.\nLe siège social de Salomon est basé à Annecy, en France.\n D2C is at the heart of how Salomon connects directly with its consumers, across e-commerce and retail, throughout the EMEA region. This role exists to keep that operational flow running smoothly, standing at the crossroads of the Brand's e-commerce and retail teams, IT, Supply Chain, transport and finance. You will be the person who spots where the process breaks, brings the right departments together, and turns problems into fixes, all while building the guidelines and relationships that make the wider D2C service ecosystem more reliable over time.\nYour Main Missions\nOperational Flow Management\nMonitor and evaluate D2C business operations across e-commerce and retail for the EMEA perimeter\nAnalyze operational issues as they arise, trigger corrective actions and follow up with the relevant departments until resolution\nAnticipate potential blockers and communicate proactively to prevent disruption\nExternal Service Relations & Guidelines\nBuild and develop communication and working relationships with external customer operations specialists (level 2)\nDeliver training on systems and processes to external partners\nCreate and provide clear guidelines and action points, and take ownership of this relationship\nPerformance Monitoring & Reporting\nTrack and analyze departmental indicators and operational activity\nCollect and analyze data to feed your own key performance indicators\nCross-functional Collaboration & Projects\nInteract regularly with customer service, payment providers, transporters, digital platforms, IT and distribution centers to keep information flowing\nContribute to projects and change requests affecting operations, including running tests to validate new processes or systems\nLe D2C est au cœur de la relation directe que Salomon entretient avec ses consommateurs, à travers l'e-commerce et le retail, sur l'ensemble de la région EMEA. Ce poste existe pour garantir la fluidité du flux opérationnel, à la croisée des équipes e-commerce et retail de la Marque, de l'IT, de la Supply Chain, du transport et de la finance. Vous serez la personne capable d'identifier les points de blocage dans le processus, de mobiliser les bons interlocuteurs et de transformer les problèmes en solutions, tout en construisant les guidelines et les relations qui renforcent la fiabilité de l'écosystème D2C dans la durée.\nVos Principales Missions\nGestion du flux opérationnel\nSuivre et évaluer les opérations business D2C sur le périmètre e-commerce et retail EMEA\nAnalyser les problèmes opérationnels dès qu'ils surviennent, déclencher les actions correctives et assurer le suivi avec les départements concernés jusqu'à résolution\nAnticiper les points de blocage potentiels et communiquer de manière proactive pour éviter toute perturbation\nRelations avec les partenaires externes et guidelines\nDévelopper la communication et les relations avec les spécialistes externes des opérations consommateurs (niveau 2)\nFormer les partenaires externes aux systèmes et aux processus\nCréer et fournir des guidelines et des points d'action clairs, et être garant de cette relation\nSuivi de la performance et reporting\nSuivre et analyser les indicateurs des différents départements et les activités opérationnelles\nRecueillir et analyser les données alimentant vos propres indicateurs de performance clés\nCollaboration transverse et projets\nInteragir régulièrement avec le service client, les prestataires de paiement, les transporteurs, les plateformes numériques, l'IT et les centres de distribution pour assurer la circulation de l'information\nParticiper aux projets et demandes de changement impactant les opérations, notamment en réalisant des tests pour valider de nouveaux processus ou systèmes\n What you'll need\nBachelor's degree (Bac+3) in Business Administration, IT or a related field\n3 years of experience in e-commerce, customer service or e-commerce back-office management\nStrong customer service mindset, with the ability to understand and address internal and external client needs\nAdvanced proficiency in Excel and the Microsoft Office suite\nExperience working with back-office tools\nFluent English\nCe dont vous aurez besoin\nBac+3 en administration des affaires, informatique ou domaine connexe\n3 ans d'expérience en e-commerce, service client ou gestion du back-office e-commerce\nSens du service client affirmé, avec la capacité à comprendre et répondre aux besoins des clients internes et externes\nMaîtrise avancée d'Excel et de la suite Microsoft Office\nExpérience avec des outils de back-office\nAnglais courant\n Contract: Fixed-term contract (CDD) 6 months\nStart date: ASAP\nLocation: Annecy, France\nReady to keep D2C operations running at full speed across EMEA and make an impact at Salomon? Apply now and join the adventure.\nContrat : Contrat à durée déterminée (CDD) 6 mois\nDate de débute: ASAP\nLieu : Annecy, France\nPrêt(e) à faire tourner les opérations D2C à plein régime sur l'EMEA et à avoir un impact chez Salomon ? 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