{"id":2339276,"url":"https://alion.io/job/salonkee-customer-support-german-speaking-2","title":"Customer Support - German Speaking","company":{"id":7692,"name":"Salonkee","domain":"salonkee.com","url":"https://alion.io/company/salonkee","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luxembourg City, Luxembourg"],"countries":["LU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39000,"max":42000,"currency":"EUR","period":"year","gross":null,"usd_annual":47145},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T06:51:45Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-23T03:24:52Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"At Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutions that streamline operations and elevate client experiences for hair and beauty businesses across Europe.\nAs a Customer Support Specialist in our Customer Success team, you'll deliver exceptional support in our clients' local language, helping our customers maximize the value of our software tools. Your dedication and expertise will ensure salons run smoothly and efficiently, contributing to our mission of digital innovation in the industry.\nThis role is ideal for an experienced support professional skilled in resolving problems quickly, troubleshooting technical issues, and managing relationships, all to deliver an exceptional support experience to salon partners. The Customer Support Specialist will play a crucial role in fostering salon satisfaction and loyalty by combining expert knowledge, prompt responses, and a proactive approach to support.\nKey Responsibilities & Tasks:\nRapid Support & Resolution: Provide quick assistance mainly over the phone, with additional support via chat and email, aiming to resolve all inquiries within 24 hours.\n\nTechnical Support & Setup: Troubleshoot login, system, and hardware issues, guiding salons through setup and configurations for seamless operations.\n\nBilling & Subscription Management: Address billing, payments, and subscription updates, ensuring accurate and clear financial support.\n\nRelationship Management & Retention: Conduct regular check-ins, proactively manage partner needs, and address churn risks to strengthen loyalty.\n\nPlatform Education & Knowledge Sharing: Educate partners on platform features to maximize usage, sharing best practices and tips.\n\nDocumentation & Continuous Improvement: Document interactions in CRM, monitor inquiry trends, and contribute to FAQs, support materials, and product feedback for ongoing improvements.\n\nRequirements:\nPrevious Experience in Client Support: Demonstrated ability to assist clients over the phone, effectively managing and resolving their inquiries or issues.\n\nCustomer-Focused Mindset: Display patience and empathy while handling conversations, including managing challenging or distressed clients.\n\nQuick Problem-Solving Skills: Ability to think swiftly to resolve issues on the spot or appropriately escalate them when necessary.\n\nDetail-Oriented Approach: Ensures accurate documentation of client interactions and timely follow-up on any required actions.\n\nEfficient Time Management and Multitasking: Skillfully handles multiple requests at once, prioritizing based on urgency and client needs.\n\nTechnical Skills: Proficient in using phone systems, CRM platforms, or helpdesk software for efficient client support.\n\nExcellent Communication Skills: Exceptional communication skills, fluent in both German and English, ensuring clear and effective client interactions.\n\nWhat we offer:\nThe opportunity to make a meaningful impact on the company's success\n\nA permanent contract, providing stability and long-term growth potential\n\nFlat hierarchies that promote open communication and encourage putting your ideas forward\n\nAn international team with colleagues from diverse backgrounds and countries, fostering a multicultural work environment\n\nRegular company events to foster team bonding and create opportunities for networking and collaboration\n\nEnjoy perks such as free coffee and lunch vouchers\n\nExperience an amazing company culture that values teamwork, creativity, and a positive work atmosphere\n\nExpect plenty of fun and exciting moments as we work together towards our shared goals\n\nJoin us at Salonkee and become part of a dynamic team where your contributions are valued, and you can thrive both professionally and personally.\nSalonkee is an equal-opportunity employer. We are committed to building a diverse and inclusive team, and we encourage applications from individuals of all backgrounds, perspectives, and abilities. Together, let's create an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work","description_format":"text","description_chars":4087,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":["Company events"],"hiring_locations":[{"name":"Luxembourg","iso":"LU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-10-12T11:01:23Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":10,"expected_fill_days":42,"reasons":["conf:2","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":47145,"is_top_pay":false},"html_url":"https://alion.io/job/salonkee-customer-support-german-speaking-2","json_url":"https://alion.io/job/salonkee-customer-support-german-speaking-2.json","meta":{"generated_at":"2026-10-23T06:28:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7692},"rest":"https://alion.io/mcp/rest/get_company?id=7692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalonkee-customer-support-german-speaking-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalonkee-customer-support-german-speaking-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalonkee-customer-support-german-speaking-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salonkee-customer-support-german-speaking-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalonkee-customer-support-german-speaking-2"}]}