{"id":1483539,"url":"https://alion.io/job/salt-business-analyst","title":"Business Analyst","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":63,"open_postings":1439,"ghost_share":0.613,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":101000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"BPMN","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":27},"description":"Back to all jobs\nApplications are now closed.\nBusiness Analyst\nRef: JO-2609-363277\nNetherlands, Amsterdam \n\nDigital Transformation & Consulting \n\nIT \n\n1,000 - 4,999 Employee \n\nEnvironment:\n\nHybrid \n\nContract Type:\n\nContract \n\nStarts:\n\n2026-10-05 \n\nSalt is currently hiring a Business Analyst(ITSM) for a client of ours in Amsterdam.\nWe are seeking an experienced Business Analyst to support IT Service Management (ITSM) and ServiceNow Now Assist initiatives.\nThe role will work closely with Product Management, Engineering, Architecture and business stakeholders to understand business needs, facilitate discovery, improve processes and translate requirements into clear, delivery-ready work.\nKey Responsibilities\nFacilitate discovery workshops and stakeholder discussions.\nGather, analyse and document business requirements.\nDocument current- and future-state processes and identify improvements.\nCreate epics, user stories and acceptance criteria.\nSupport backlog refinement, sprint planning and delivery.\nAnalyse ITSM processes including Incident, Request, Change, Problem and Knowledge Management.\nIdentify opportunities for automation and AI-enabled Service Management.\nSupport adoption of Now Assist and standard ServiceNow capabilities.\nWork closely with Engineering to clarify requirements and validate solutions.\nMaintain Jira, Confluence and Business Analysis documentation.\nSupport governance, UAT and continuous improvement.\nEssential Experience\nProven Business Analyst experience in an enterprise environment.\nStrong ServiceNow ITSM experience.\nExcellent requirements gathering and process mapping skills.\nStrong workshop facilitation and stakeholder management.\nExperience with Jira and Confluence.\nAgile delivery experience.\nStrong analytical and communication skills.\nDesirable\nServiceNow Now Assist.\nAI-enabled Service Management.\nEmployee Centre Pro.\nITIL Foundation.\nBPMN/process modelling.\nEnterprise Service Management.\nKey Outcomes\nHigh-quality, delivery-ready requirements.\nImproved ITSM processes and backlog quality.\nDocumented current- and future-state processes.\nIdentification of automation and AI opportunities.\nStronger alignment between business, Product and Engineering.\nConsistent Business Analysis practices embedded within the team.\n*Rates depend on experience and client requirements","description_format":"text","description_chars":2319,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T21:51:31Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.311,"p_room":0.75,"age_days":27,"expected_fill_days":29,"reasons":["conf:103","agency","stale_co","urgency","velocity","win:late","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/salt-business-analyst","json_url":"https://alion.io/job/salt-business-analyst.json","meta":{"generated_at":"2026-10-05T02:53:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4002,"day_limit":5000,"remaining_today":998,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}