{"id":1483472,"url":"https://alion.io/job/salt-customer-success-manager-2","title":"Customer Success Manager","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1225,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":99,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":99},"description":"Location: Sydney - Hybrid\nPackage: Up to $115k basic + super + 10% Bonus + numerous benefits listed below Salt is proud to be supporting a rapidly growing SaaS Platform client as they expand their sales team in Australia.\nOur client is a high-growth business experiencing exceptional momentum across the Australian market. Backed by a successful international organisation, they combine the stability and resources of an established brand with the energy, agility, and ambition of a scaling business.\nAs growth continues, they are looking for a passionate and commercially minded Customer Success Manager to play a key role in delivering exceptional experiences for partner organisations and driving ongoing engagement, adoption, and retention.\nRole\nThis is an exciting opportunity for someone who loves building strong client relationships and creating meaningful outcomes for customers.\nWorking closely with Sales, Marketing, and Operations teams, you will become the trusted partner for a portfolio of organisations, taking ownership of the customer journey from onboarding through to long-term success.\nYou will help clients launch successfully, maximise engagement across their workforce, and ensure they are receiving measurable value from the partnership. This role would suit someone who enjoys a blend of relationship management, customer success, campaign execution, project management, and stakeholder engagement.\nKey Responsibilities\nClient Onboarding & Implementation Lead the onboarding process for newly acquired partner organisations.\nDevelop tailored launch plans to ensure a smooth transition from sales through to implementation.\nSupport clients in achieving fast adoption and early success. Relationship Management Act as the primary point of contact for partner organisations post-sale.\nBuild trusted relationships with key stakeholders, including leadership teams, HR professionals, and internal champions.\nProactively identify opportunities to enhance engagement and strengthen partnerships. Engagement & Communication Campaigns Develop and execute tailored communication and activation strategies.\nCoordinate campaigns across multiple channels, including email, digital communications, internal platforms, and marketing collateral.\nDrive participation and engagement through creative and data-informed initiatives. Customer Success & Growth Monitor customer health, engagement levels, and adoption metrics.\nProvide strategic recommendations that improve outcomes and maximise value.\nConduct regular business reviews with stakeholders and present insights on performance and growth opportunities. CRM & Reporting Maintain accurate customer records and workflows within the CRM platform.\nTrack onboarding progress, engagement activity, and key success metrics.\nUse data and reporting to support decision making and customer retention strategies. Cross-Functional Collaboration Work closely with Sales teams to ensure smooth customer handovers.\nPartner with Marketing to refine customer communication and engagement materials.\nCollaborate across the business to continuously improve the client experience. Brand Representation Represent the organisation at industry events, partner launches, conferences, and networking opportunities.\nAct as a passionate advocate for the business and the value it delivers to customers. About You\nWe’re looking for a relationship-driven professional who combines strong customer success expertise with commercial awareness and outstanding stakeholder management skills.\nYou will ideally bring: 3-5 years’ experience in Client Success/Customer Success, Account Management, or Relationship Management.\nExperience working within a B2B environment.\nStrong communication and presentation skills with the ability to influence senior stakeholders.\nDemonstrated success managing customer relationships and driving engagement outcomes.\nExperience planning and executing customer communications or marketing campaigns.\nStrong organisational and project management capabilities.\nExperience using CRM platforms such as HubSpot, or similar systems.\nA customer-first mindset with a genuine passion for helping clients succeed.\nThe ability to thrive in a fast-paced, high-growth environment where priorities can evolve quickly. Highly Regarded\nThe following experience would be advantageous: SaaS, digital platforms, HR technology, employee engagement platforms, loyalty programs, or employee benefits solutions.\nWorking with enterprise, government, public sector, healthcare, education, or community-focused organisations.\nExperience interpreting customer data and translating insights into engagement strategies.\nExposure to customer onboarding, implementation, or lifecycle management programs. What’s On Offer Hybrid and flexible working arrangements.\nCompetitive salary package plus bonus opportunity.\n24 days annual leave benefits + your birthday off.\nWellbeing allowance.\nProfessional development funding to support your career growth.\nPaid parental leave.\nEmployee assistance and wellbeing programs.\nModern office environment with excellent facilities.\nA collaborative and high-performing team culture. The opportunity to join a business at an exciting stage of growth and make a genuine impact on its future success.\nInterested in joining a team where you can make a real impact? Apply today.\nFor a confidential discussion about this opportunity or other Sales roles in Australia, contact Simon Boland on +61 438 275 551.\nSalt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.","description_format":"text","description_chars":5682,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Growth opportunities","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-09-29T21:51:31Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.545,"p_room":0.72,"age_days":99,"expected_fill_days":146,"reasons":["conf:559","agency","urgency","velocity","win:mid","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/salt-customer-success-manager-2","json_url":"https://alion.io/job/salt-customer-success-manager-2.json","meta":{"generated_at":"2026-10-23T07:12:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11634,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935342},"rest":"https://alion.io/mcp/rest/get_company?id=1935342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-customer-success-manager-2"}]}