{"id":1485660,"url":"https://alion.io/job/salt-customer-success-manager-4","title":"Customer Success Manager","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1224,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":480000,"max":null,"currency":"ZAR","period":"year","gross":null,"usd_annual":29278},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-11T00:00:00Z","employer_posted_date":"2026-02-11","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":259,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":258},"description":"Back to all jobs\nApplications are now closed.\nCustomer Success Manager\nRef: JO-2602-359098\nSouth Africa, Cape Town \n\nMarketing \n\nFinancial Services \n\n10 - 49 Employees \n\nZAR 480,000.00 - ZAR 600,000.00 per annum \n\nEnvironment:\n\nHybrid \n\nContract Type:\n\nPermanent \n\nStarts:\n\n2026-05-01 \n\nSalary: R40 000 - R50 000 CTC per month (depending on experience)\nLocation: Cape Town, City Bowl - 1 x per week at home\nOverview:\nAn established, fast-growing online gaming business is looking for an experienced VIP Manager to take ownership of its high-value customer segment. This role sits at a senior level and focuses on driving retention, maximising player value, and leading a dedicated VIP account management team. You’ll play a key role in shaping VIP strategy while ensuring a premium, compliant, and personalised customer experience.\nDuties and Responsibilities:\nLead and implement the VIP customer strategy in line with commercial objectives\nManage, mentor, and performance-track a team of VIP Account Managers\nOversee relationships with high-value customers and act as the escalation point when required\nDrive retention and lifetime value through tailored campaigns, rewards, and experiences\nAnalyse player behaviour and performance data to inform decision-making\nTrack and report on VIP KPIs including retention, value, and revenue contribution\nEnsure all VIP activity aligns with responsible gaming principles and regulatory standards\nCollaborate closely with internal teams to optimise the end-to-end VIP journey\nRequirements:\nMinimum of 3 years’ experience within the iGaming or online betting space\nProven background in VIP or high-value customer account management\nExperience leading or managing a team\nStrong commercial and analytical mindset\nExcellent relationship-building and communication skills\nAbility to thrive in a fast-paced, performance-driven environment\nSolid understanding of responsible gaming and regulated markets\nRelevant tertiary qualification in business, marketing, or a related field (advantageous)\nPlease note:\nDue to the high volume of applications, only candidates selected for an interview will be contacted. If you do not hear from us within two weeks, please consider your application unsuccessful at this time. We thank you for your interest in the role and wish you the best in your career search.\nSalt is acting as an Employment Agency in relation to this vacancy.","description_format":"text","description_chars":2401,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T22:19:05Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.449,"p_room":0.36,"age_days":258,"expected_fill_days":146,"reasons":["conf:655","agency","urgency","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":29278,"is_top_pay":false},"html_url":"https://alion.io/job/salt-customer-success-manager-4","json_url":"https://alion.io/job/salt-customer-success-manager-4.json","meta":{"generated_at":"2026-10-28T03:46:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4921,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935342},"rest":"https://alion.io/mcp/rest/get_company?id=1935342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-customer-success-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-customer-success-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-customer-success-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-customer-success-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-customer-success-manager-4"}]}