{"id":1483320,"url":"https://alion.io/job/salt-customer-success-manager","title":"Customer Success Manager","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1225,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwich, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":39688},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":27},"description":"Back to all jobs\nCustomer Success Manager\nRef: JO-2609-363631\nUnited Kingdom, Norwich \n\nDigital Transformation & Consulting \n\nConsultancy \n\n10 - 49 Employees \n\n£30,000.00 - £45,000.00 per annum \n\nEnvironment:\n\nHybrid \n\nContract Type:\n\nPermanent \n\nStarts:\n\nASAP \n\nApply Report issue\nOrgHealth partners with senior leadership teams to help organisations become healthier, more cohesive and more effective. Working with clients across the public and private sectors, we deliver transformational programmes based on the organisational health methodology developed by Patrick Lencioni and The Table Group.\nOver the past decade, we’ve grown significantly and now work with organisations across the UK, Europe, the Middle East and Asia. Our clients range from major public sector organisations and NHS bodies to large commercial enterprises.\nAs we continue to grow, we’re looking for a highly organised, proactive and people-focused Business Manager to become a trusted operational partner to our Principal Consultants and play a vital role in delivering an exceptional client experience.\nThe opportunity\nYou’ll become the operational engine behind approximately three Principal Consultants, supporting around 30 client relationships at any one time and ensuring every engagement runs seamlessly from initial enquiry through to delivery, follow-up and repeat business.\nYou’ll build trusted relationships with senior stakeholders, coordinate complex client programmes and become the person who ensures nothing falls through the cracks.\nMost importantly, you’ll help us continually improve how we work, identifying opportunities to streamline processes, reduce administration and make greater use of technology, automation and AI so that our team can spend more time with clients and less time on manual tasks.\nWhat you’ll be doing\nYou’ll support clients and consultants throughout the entire engagement lifecycle, including:\nSupporting client relationships from initial enquiry through to ongoing engagement\nJoining and supporting client meetings and introductory calls\nPreparing proposals, documentation and engagement plans\nCoordinating client workshops, offsites and leadership events\nManaging travel, accommodation and logistics\nEnsuring consultants are fully prepared for every engagement\nProducing engagement playbooks and coordinating materials\nTracking actions, deadlines and follow-up activities\nManaging client communications and ongoing relationship administration\nSupporting renewals and repeat business opportunities\nWorking closely with consultants to deliver an outstanding client experience\nIdentifying smarter ways of working and helping improve operational processes across the business\nWhat makes this role exciting?\nNo two weeks are the same.\nOne day you might be coordinating an executive offsite, the next supporting client proposals, solving a travel issue, managing competing priorities or helping improve a business process.\nYou’ll work closely with experienced consultants who advise senior leadership teams, giving you exposure to executive-level environments and genuine responsibility from day one.\nFor someone who enjoys ownership, variety and making things happen, this role offers a unique blend of client service, operations, project coordination and relationship management.\nWhat we’re looking for\nWe’re open to a wide range of backgrounds.\nYou could currently be working in:\nCustomer Success\nClient Services\nAccount Management\nClient Operations\nProfessional Services\nService Delivery\nProject or Programme Coordination\nConsultancy Support\nHospitality or other high-service environments\nMore important than your background is how you work.\nYou’ll likely be:\nHighly organised and able to juggle multiple priorities\nCalm under pressure when plans change\nProactive and self-motivated\nA strong communicator, both written and verbal\nConfident working with senior stakeholders and executives\nNaturally relationship-focused and people-oriented\nCommercially aware and client-centric\nProcess-minded, always looking for better ways of working\nCurious about technology, automation and AI\nDependable, accountable and trusted to get things done\nComfortable challenging constructively and contributing ideas\nWhy join us?\nBe part of a growing and highly respected consulting business\nWork directly with senior leaders and executive teams\nJoin a close-knit, supportive and collaborative culture\nGain exposure to international clients and projects\nHave genuine influence on how the business evolves\nHelp shape the use of technology and AI in improving operations\nEnjoy a role with variety, ownership and long-term development opportunities\n*Rates depend on experience and client requirements\nApply Report issue\n\nShare:","description_format":"text","description_chars":4726,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-09-29T21:51:31Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long 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