{"id":1484079,"url":"https://alion.io/job/salt-dispute-resolution-specialist","title":"Dispute Resolution Specialist","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1225,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":126000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":84},"description":"About the JobOur client is a leading digital payments business seeking a Dispute Resolutions Specialist to investigate, manage and resolve complex customer and merchant disputes across Australia and New Zealand.\nThis is a hands-on customer resolution role ideal for someone who enjoys problem-solving, critical thinking, case investigation, and working within structured IDR/EDR processes to deliver fair, timely and well-documented outcomes. You’ll manage escalated complaints, prepare formal responses for AFCA/FDRS, analyse dispute trends, and support the Customer Service team with high-complexity cases.\nThis is a fixed term contract for 12 months based in Melbourne Victoria.\nThe Opportunity\nYou’ll be responsible for: Investigating escalated disputes and resolving complex customer and merchant complaints\nSupporting frontline CS teams when first and second-level agents cannot resolve issues\nPreparing IDR responses that clearly outline findings, evidence and outcomes\nDrafting EDR submissions for AFCA, FDRS and other external bodies\nAnalysing complaint data to identify trends and recommend process improvements\nReporting on dispute volumes, categories and insights for internal stakeholders\nManaging multiple cases simultaneously with accuracy and strong documentation\nEnsuring fair customer outcomes aligned with regulatory and business requirements About You\nWe’re looking for a customer-focused dispute specialist with strong investigative skills, excellent written communication and confidence navigating regulated complaint processes.\nYou’ll likely bring: Proven experience in customer service + complaints handling\nStrong conflict resolution and problem-solving abilities\nA critical thinker with a customer-fairness mindset\nExperience preparing formal dispute responses for external bodies\nAbility to draft clear, logical and comprehensive findings\nStrong attention to detail and ability to work under time constraints\nUnderstanding of AU/NZ regulatory frameworks\nExperience with AFCA/FDRS or similar external dispute resolution processes\nAbility to manage multiple high-complexity cases at once Why Join? Work within a high-growth digital payments platform\nOwn the end-to-end dispute lifecycle for escalated cases\nDirect impact on customer fairness, compliance and operational quality\nHybrid working 2-3 days in the Melbourne office\nGreat opportunity to deepen experience in regulated dispute resolution Ready to take ownership of complex disputes and help deliver fair, transparent outcomes for customers and merchants? For a confidential discussion, contact Michael Hammond at 0437671187.","description_format":"text","description_chars":2608,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T22:01:35Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.506,"p_room":0.72,"age_days":84,"expected_fill_days":146,"reasons":["conf:511","agency","urgency","velocity","win:mid","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/salt-dispute-resolution-specialist","json_url":"https://alion.io/job/salt-dispute-resolution-specialist.json","meta":{"generated_at":"2026-10-22T00:40:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1040,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935342},"rest":"https://alion.io/mcp/rest/get_company?id=1935342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-dispute-resolution-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-dispute-resolution-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-dispute-resolution-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-dispute-resolution-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-dispute-resolution-specialist"}]}