Escalation Specialist

Responsibilities: Review and investigate high priority escalations across applications and respond to sensitive inquiries

Address sensitive content and ads issues, including but not limited to content relating to offensive images and writings, offensive or derogatory language, or other offensive or controversial material including graphic videos or images

Interpret and enforce the terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)

Be comfortable using various internal tools for escalations management and ensure tooling gaps are surfaced appropriately

Adapt to changing requirements and scope on escalations and prioritize requests effectively

Solve problems and propose creative solutions in high pressure escalations, ambiguous scenarios and work with a sense of urgency

Showcase grace under pressure and ensure effective and timely communication with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product and Engineering Qualification: Operational Experience: 5+ years of operations experience in Escalations Management, Risk Management, Consulting or a similar role

Thought leadership: Strategic thinker with proven track record of transforming operations to enhance customer experience through innovation and continuous improvement

Communication: Demonstrated experience building relationships and influencing across functional boundaries and/or globally

Demonstrated experience making judgments under tight deadlines and competing priorities

Experience with analytical tools (like Excel or SQL) to drive analytics and operational decision making Interested in joining a team where you can make a real impact? Apply today.

For a confidential discussion about this opportunity, contact Neha on +65 6372 9440.

CEI No: R1763696 | Licence No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.