{"id":1483740,"url":"https://alion.io/job/salt-escalation-specialist","title":"Escalation Specialist","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":64,"open_postings":1440,"ghost_share":0.608,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":37},"description":"Salt is looking for an ‘Escalation Specialist’ in Singapore for a Social Media client for 12 months & renewable contract. In this role you will be expected to respond to real-time crises, identify and evaluate emerging risks, conduct risk-related investigations and assess what we could be doing to best benefit our communities.Responsibilities: Review and investigate high priority escalations across applications and respond to sensitive inquiries\nAddress sensitive content and ads issues, including but not limited to content relating to offensive images and writings, offensive or derogatory language, or other offensive or controversial material including graphic videos or images\nInterpret and enforce the terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)\nBe comfortable using various internal tools for escalations management and ensure tooling gaps are surfaced appropriately\nAdapt to changing requirements and scope on escalations and prioritize requests effectively\nSolve problems and propose creative solutions in high pressure escalations, ambiguous scenarios and work with a sense of urgency\nShowcase grace under pressure and ensure effective and timely communication with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product and Engineering Qualification: Operational Experience: 5+ years of operations experience in Escalations Management, Risk Management, Consulting or a similar role\nThought leadership: Strategic thinker with proven track record of transforming operations to enhance customer experience through innovation and continuous improvement\nCommunication: Demonstrated experience building relationships and influencing across functional boundaries and/or globally\nDemonstrated experience making judgments under tight deadlines and competing priorities\nExperience with analytical tools (like Excel or SQL) to drive analytics and operational decision making Interested in joining a team where you can make a real impact? Apply today.\nFor a confidential discussion about this opportunity, contact Neha on +65 6372 9440.\nCEI No: R1763696 | Licence No: 07C3147\nSalt is acting as an Employment Business in relation to this vacancy.","description_format":"text","description_chars":2291,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-29T21:54:51Z"}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.259,"p_room":0.55,"age_days":37,"expected_fill_days":30,"reasons":["conf:31","agency","stale_co","urgency","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/salt-escalation-specialist","json_url":"https://alion.io/job/salt-escalation-specialist.json","meta":{"generated_at":"2026-10-02T02:07:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2749,"day_limit":5000,"remaining_today":2251,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}