{"id":1483978,"url":"https://alion.io/job/salt-it-service-desk-analyst-nhs","title":"IT Service Desk Analyst – NHS","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1222,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwich, United 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\n\nStarts:\n\nASAP \n\nIT Service Desk Analyst - NHS\nLocation: Norwich - Hybrid Working\nContract: Initially 3-6 months\nDay Rate: £110 per day\nIR35: Inside IR35\nHours: 37.5 hours per week, Monday-Friday\nShifts: Between 08:00-18:00\nStart: ASAP\nWe are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation.\nThe role will provide first-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries.\nKey Responsibilities\n·Provide first-line technical support for hardware, software, application and network incidents.\n·Log, classify, prioritise and manage incidents and service requests.\n·Troubleshoot issues remotely and provide first-time fixes wherever possible.\n·Install and configure desktop software.\n·Administer user accounts and system access in line with security policies.\n·Escalate unresolved incidents to appropriate specialist support teams.\n·Provide clear technical advice and guidance to users with varying levels of IT knowledge.\n·Maintain accurate service desk records and documentation.\nEssential Experience\n·Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment.\n·Working knowledge of Microsoft 365 and Windows 10/11.\n·Experience handling and troubleshooting IT incidents and service requests.\n·Strong customer service and telephone support skills.\n·Good technical problem-solving and analytical skills.\n·Excellent written and verbal communication skills.\n·ITIL Service Management knowledge or equivalent experience is advantageous.\nImportant Information\n·Applicants must be UK residents\n·No visa sponsorship is available for this role\n·This role is hybrid, with no fully remote option\n·Salt contact: Robert Sprigens, \n*Rates depend on experience and client 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