{"id":1483403,"url":"https://alion.io/job/salt-it-service-engineer","title":"IT Service Engineer","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":64,"open_postings":1440,"ghost_share":0.608,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Westminster, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-29T22:22:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"I’m currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation.Role context\nWorks within the IT End User Experience team and reports to the Lead IT Service Engineer. The role collaborates with regional and global IT colleagues, end users, suppliers and specialist technology teams, and provides day-to-day guidance to junior or apprentice colleagues when required.\nThe role sits within a clear IT Service Engineering career pathway, with potential progression into a Lead IT Service Engineer position. As the organisation grows, there may also be opportunities for strong performers to undertake broader national working or responsibilities, subject to capability and business requirements.\nKey responsibilities Deliver on-site end-user support five days a week, responding promptly and professionally to incidents and service requests.\nIndependently diagnose and resolve a broad range of technical issues, escalating complex or high-impact matters appropriately.\nSupport end-user systems and equipment, including computers, mobile devices, telephony, video conferencing, printers, scanners, copiers, network connectivity and associated services.\nInstall, configure and upgrade approved hardware, software and systems in line with change and security procedures.\nMonitor and maintain IT systems, investigate recurring issues and contribute to practical service improvements.\nSupport user onboarding, access changes, equipment allocation and the secure return or disposal of assets in line with agreed processes.\nMaintain accurate asset records, validated documents, knowledge articles and support procedures.\nApply Group IT policies, security controls and risk-management requirements consistently in day-to-day support.\nContribute to security checks, disaster recovery exercises and testing activities under the direction of the Lead or wider IT team.\nDeliver clear end-user guidance and training, helping users adopt technology safely and effectively.\nShare technical knowledge and provide practical support to junior or apprentice colleagues.\nWork collaboratively with regional and global IT teams to provide support beyond the local site when required.\nTravel to and provide end-user IT support at other London sites when required.\nProvide occasional out-of-hours, shift or on-call support when required. Qualifications and experience A relevant post-school qualification, apprenticeship or equivalent practical IT experience.\nTypically two or more years’ experience providing end-user IT support in a professional environment.\nGood practical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Office, Exchange and Intune.\nWorking knowledge of collaboration tools, video conferencing, endpoint security and core networking concepts.\nProven ability to troubleshoot desktop hardware, peripherals, mobile devices and common software issues independently.\nExperience working with service-management processes, ticket queues, asset records and technical documentation.\nAwareness of information-security, access-control and operational-risk requirements. Competencies, skills and behaviours Fluent written and spoken English; additional languages are advantageous.\nStrong analytical and troubleshooting skills with sound judgement about when to escalate.\nClear, professional communication and a consistently customer-focused approach.\nAbility to organise competing priorities and take ownership through to resolution.\nWillingness to share knowledge, support developing colleagues and contribute to team improvement.\nReliable, collaborative, flexible and attentive to risk, security and detail. Important information Applicants must be resident in the UK and already have the right to work in the UK.\nVisa sponsorship is not available for this role.\nThis is a fully on-site role; hybrid and fully remote working are not available.\nOccasional travel to other London sites may be required. Package and working environment 25 days’ annual leave.\nProfessional business attire is expected Monday to Thursday, with business-casual dress on Fridays.\nSalary: Competitive - dependent on experience *Rates depend on experience and client requirements","description_format":"text","description_chars":4234,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T21:51:31Z"}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.396,"p_room":0.9,"age_days":14,"expected_fill_days":30,"reasons":["conf:31","agency","stale_co","urgency","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/salt-it-service-engineer","json_url":"https://alion.io/job/salt-it-service-engineer.json","meta":{"generated_at":"2026-10-01T12:46:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4226,"day_limit":5000,"remaining_today":774,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}