{"id":1485265,"url":"https://alion.io/job/salt-it-support-officer","title":"IT Support Officer","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":64,"open_postings":1440,"ghost_share":0.608,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-04-09T00:00:00Z","employer_posted_date":"2026-04-09","last_verified_at":"2026-09-29T22:22:26Z","board_verified":true,"closed_at":null,"days_open":175,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":175},"description":"Back to all jobs\nApplications are now closed.\nIT Support Officer\nRef: JO-2604-360215\nUnited Kingdom, Essex \n\nIT Support and Operations, Technology \n\nIT \n\n250 - 999 Employees \n\n£20.51 - £20.51 per hour \n\nEnvironment:\n\nIn-office \n\nContract Type:\n\nContract \n\nStarts:\n\n2026-05-01 \n\nDuration:\n\n3 Months \n\nIT Support Offic er - Local Council\nFull-Time (37 hours) | 3-Month Contract\nWe are recruiting an IT Support Officer to join a forward-thinking IT team on a temporary basis. This is an on-site role based in Essex.\nThe Role:\nProvide first-line technical support via the service desk, acting as a key point of contact for IT queries and issues. You will deliver excellent customer service while troubleshooting and resolving technical problems, supporting users across a range of systems and devices. The role also includes hardware commissioning and decommissioning, and contributing to the smooth delivery of Digital, Data and Technology services.\nRequirements:\nExperience with Microsoft technologies\nStrong problem-solving and communication skills\nITIL knowledge (desirable)\n*Rates depend on experience and client requirements","description_format":"text","description_chars":1126,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T22:15:35Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.107,"p_room":0.28,"age_days":175,"expected_fill_days":30,"reasons":["conf:31","agency","stale_co","urgency","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/salt-it-support-officer","json_url":"https://alion.io/job/salt-it-support-officer.json","meta":{"generated_at":"2026-10-01T13:11:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4820,"day_limit":5000,"remaining_today":180,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}