{"id":1483392,"url":"https://alion.io/job/salt-lead-it-service-engineer","title":"Lead IT Service Engineer","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":64,"open_postings":1440,"ghost_share":0.608,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Westminster, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"LDAP","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-29T22:22:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"I’m currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation.Role context\nWorks within the IT End User Experience team and reports to the IT End User Experience Team Manager - EMEA. The role acts as the principal on-site point of coordination for IT service delivery and works closely with regional and global IT colleagues, business stakeholders, suppliers and other technology teams.\nThis role offers the potential to broaden its remit beyond London and develop towards national working and responsibilities, including wider service coordination. Progression will depend on individual performance, capability and future business requirements.\nKey responsibilities Coordinate daily IT service operations for the London site and lead by example through visible, hands-on support.\nEnsure consistent on-site support coverage, coordinating team priorities and resources as required\nLead the triage and resolution of complex or high-impact end-user incidents and service requests, including regional or global escalations\nProvide advanced support across end-user systems and equipment, including computers, mobile devices, telephony, video conferencing, printers, scanners, copiers, network connectivity and associated services\nSupport the installation, configuration and upgrade of new and existing hardware, software and systems\nMonitor and maintain IT systems, applying advanced troubleshooting to restore service and prevent repeat incidents\nTranslate end-user requirements into clear, actionable technical or service-improvement outcomes\nPerform or coordinate regular security checks in line with company policies and the relevant regulatory framework\nHelp protect the integrity of IT systems by maintaining appropriate access controls and following agreed security standards\nOwn the quality of local support documentation, validated records, knowledge articles and asset inventory information\nSupport disaster recovery testing, document outcomes and help resolve issues identified through testing\nDeliver end-user training and provide coaching, guidance and mentoring to junior colleagues.\nPromote adherence to Group IT policies, service standards, risk controls and agreed ways of working\nTravel to and provide support or service coordination at other London sites when required\nProvide occasional out-of-hours, shift or on-call support when required Qualifications and experience A relevant post-school qualification, apprenticeship or equivalent practical IT experience\nAt least three years’ experience supporting end-user IT services and Microsoft core technologies in a professional environment\nStrong practical knowledge of Microsoft technologies, including Azure, Windows Server, Exchange, Active Directory, Microsoft 365, Office and Intune\nExperience supporting Citrix, XenApp and common network services or protocols such as DNS, DHCP and LDAP\nWorking knowledge of email security, collaboration platforms, video conferencing, backup and replication, endpoint protection, virtualisation and networking\nStrong technical capability across desktop hardware, peripherals, mobile devices and end-user configuration\nDemonstrable experience of owning complex incidents, coordinating operational priorities or guiding other team members Competencies, skills and behaviours Fluent written and spoken English; additional languages are advantageous\nA calm, structured approach to prioritisation, incident management and problem solving\nStrong customer-service orientation with the confidence to communicate effectively at all levels\nAbility to mentor colleagues and deliver effective one-to-one or group training\nCollaborative working style with a strong commitment to risk management, security and service quality\nReliable, flexible, organised and comfortable taking ownership in a fast-moving environment Important information Applicants must be resident in the UK and already have the right to work in the UK\nVisa sponsorship is not available for this role\nThis is a fully on-site role; hybrid and fully remote working are not available\nOccasional travel to other London sites may be required\n25 days’ annual leave\nProfessional business attire is expected Monday to Thursday, with business-casual dress on Fridays\nSalary: Competitive - dependent on experience *Rates depend on experience and client requirements","description_format":"text","description_chars":4374,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T21:51:31Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.417,"p_room":0.9,"age_days":14,"expected_fill_days":40,"reasons":["conf:31","agency","stale_co","urgency","velocity","win:mid","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/salt-lead-it-service-engineer","json_url":"https://alion.io/job/salt-lead-it-service-engineer.json","meta":{"generated_at":"2026-10-01T19:28:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2034,"day_limit":5000,"remaining_today":2966,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}