{"id":1485543,"url":"https://alion.io/job/salt-live-chatbot-performance-qa-manager-6-month-ftc","title":"Live Chatbot Performance & QA Manager – 6 month FTC","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1225,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-22T06:10:10Z"}},"role":"QA","role_family":"QA","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":null,"max":50000,"currency":"GBP","period":"year","gross":null,"usd_annual":66146},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-26T00:00:00Z","employer_posted_date":"2026-02-26","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":239,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":238},"description":"Back to all jobs\nApplications are now closed.\nLive Chatbot Performance & QA Manager - 6 month FTC\nRef: JO-2602-359400\nUnited Kingdom, London \n\nIT Support and Operations, Technology \n\nIT \n\n50 - 249 Employees \n\n£45,000.00 - £50,000.00 per annum \n\nEnvironment:\n\nHybrid \n\nContract Type:\n\nPermanent \n\nLive Chatbot Performance & QA Manager - 6 month FTC\nRemote or London (1 day per week)\nUp to £50,000\n** 6 month FTC **\nWe’re supporting a well-established national charity investing in digital transformation to improve how they support and engage their communities.\nThey are looking for a Conversational AI Quality & Optimisation Manager to take ownership of chatbot and live chat performance, ensuring interactions are accurate, compliant and deliver an excellent user experience.\nThis is a key role at the intersection of AI, customer experience and governance.\nThe Role\nYou will be responsible for monitoring, auditing and improving both AI-driven chatbot responses and live agent interactions. Working closely with technical, service design and customer teams, you’ll ensure conversational journeys are accurate, compliant and continuously optimised.\nKey Responsibilities\nAudit chatbot and live chat interactions for accuracy, tone and quality\nMonitor performance metrics and identify opportunities to improve containment and user satisfaction\nIdentify logical flaws, defects and journey gaps, working with technical teams to resolve underlying issues\nProvide structured feedback to live agents and chatbot development teams\nReview and refine conversational journeys to improve user experience\nEnsure regulatory requirements and internal policies are adhered to\nRequirements\nExperience monitoring and assuring quality of chatbot and/or live chat interactions\nStrong understanding of conversational flows, journey design and containment optimisation\nExperience working with technical teams to resolve defects and improve performance\nKnowledge of governance and regulatory compliance in customer interactions\nExcellent stakeholder management and influencing skills\nThis is an opportunity to shape how AI-powered conversations are delivered within a purpose-led organisation, ensuring technology genuinely improves user experience while maintaining quality and compliance.\nRemote-first, with the option to work from a London office one day per week. 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