{"id":1483929,"url":"https://alion.io/job/salt-pre-sales-architect-collaboration-platforms","title":"Pre-Sales Architect – collaboration platforms","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1224,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":100,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":100},"description":"Pre-Sales Architect - collaboration platformsWe’re looking for an experienced Pre-Sales Architect to take ownership of the design and technical direction for enterprise collaboration, unified communications, contact centre, and customer experience solutions.\nThis is a strong fit for a technical specialist who is equally comfortable in a pre-sales, consulting, or solution architecture capacity - someone who can sit with a client, unpack what they actually need, build a secure and scalable solution around it, and then guide the delivery team through to a successful rollout. You’ll be seen as a trusted advisor by both clients and internal teams, turning complicated business problems into practical, forward-looking technology solutions.\nThe role calls for deep, hands-on expertise across collaboration platforms, unified communications (UC), contact centre (CC) and customer experience (CX) technologies, systems integration, and enterprise architecture more broadly.\nWhat You’ll Be Doing\nSolution Architecture & Design Architect enterprise collaboration, UC, CC and CX solutions that are properly aligned to the business objectives behind them.\nTurn business requirements into detailed technical architectures, designs and implementation roadmaps.\nAssess and recommend the right collaboration platforms, UC technologies and CX solutions for the client’s specific needs.\nBuild architecture that is scalable, secure, high-performing and built to last.\nProduce solution architecture documentation - high-level and low-level designs, architecture diagrams, technical specs, integration designs and implementation plans. Client Engagement & Pre-Sales Act as the trusted technical voice throughout the sales cycle.\nSit with customers to properly understand both business and technical requirements.\nRun solution workshops, discovery sessions and technical presentations.\nSupport the business development team with compelling, technically sound proposals.\nGet involved in RFP/RFI responses, Scope of Work development, pricing exercises, proposal reviews and client presentations.\nPut together executive summaries and technical recommendations for client stakeholders. Enterprise Collaboration & Integration Active Directory / Entra ID\nCRM platforms\nERP systems\nITSM solutions\nBusiness applications\nDevelop technical specifications for custom development and systems integration work.\nDefine the API, web services and data exchange requirements needed to support business workflows and automation. Contact Centre & Customer Experience Solutions Design and architect enterprise-grade contact centre and CX solutions.\nProvide technical leadership across cloud and hybrid customer engagement platforms.\nMake sure CX solutions line up with operational, security and business requirements.\nSupport migration and transformation work from legacy platforms onto modern, cloud-based services. Governance, Compliance & Delivery Support Ensure every architecture design holds up against security best practice, data privacy regulation and internal governance standards.\nOwn the handover of proposed solutions to delivery teams for implementation.\nProvide technical oversight through implementation and deployment.\nLead customer Proof of Concept (POC) initiatives.\nReview, validate and sign off on final solution designs and proposals. What You’ll Bring\nTechnical Expertise Deep knowledge of enterprise collaboration technologies.\nA solid grasp of enterprise networking principles, network protocols and topologies, and security architecture and controls.\nStrong knowledge of system architecture frameworks, software architecture principles, and design patterns and best practice.\nExpertise in enterprise integration using APIs, REST/SOA services, data exchange protocols, and identity and access management solutions. Contact Centre & CX Technologies\nDemonstrated experience designing and implementing solutions across one or more of the following platforms: Cisco Contact Centre & Unified Communications\nCisco Voice Solutions\nGenesys PureCloud (Genesys Cloud CX)\nNICE CXone\nAmazon Connect\nMicrosoft Teams Voice\nZoom Contact Center\nAlcatel-Lucent OmniPCX Enterprise\nOther enterprise-grade CC, UC and CX platforms Consulting & Pre-Sales Skills Proven pre-sales and technical consulting track record.\nConfidence engaging with executives, business leaders and technical stakeholders alike.\nStrong requirements gathering, solution design and proposal development ability.\nExperience presenting technical solutions to both technical and non-technical audiences.\nAbility to turn conceptual designs into practical, implementable solutions. Problem Solving & Leadership Advanced troubleshooting and analytical ability.\nStrong decision-making in complex technical environments.\nExcellent stakeholder management and relationship-building skills.\nAbility to lead technical discussions and influence architecture decisions.\nStrong documentation and communication skills. Qualifications\nRequired Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field.\nSignificant experience in Solution Architecture, Technical Architecture, Unified Communications, Collaboration Platforms, Contact Centre or Customer Experience technologies.\nProven experience in enterprise solution design and technical consulting. Preferred Vendor certifications across collaboration, UC, CC and cloud technologies.\nCloud platform certifications (Microsoft Azure, AWS, Google Cloud).\nContact centre and CX platform certifications.\nArchitecture certifications such as TOGAF or equivalent. What Success Looks Like\nYou’re a strategic thinker who’s also happy to get hands-on - someone who can bridge business requirements and technology solutions with equal ease. You’ll design innovative collaboration and CX solutions, stay engaged with clients across the full sales cycle, and make sure architecture translates into real, working implementations.\nSalt is acting as an Employment Agency in relation to this vacancy.","description_format":"text","description_chars":5997,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T21:54:51Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.566,"p_room":0.72,"age_days":100,"expected_fill_days":146,"reasons":["conf:583","agency","urgency","velocity","win:mid","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/salt-pre-sales-architect-collaboration-platforms","json_url":"https://alion.io/job/salt-pre-sales-architect-collaboration-platforms.json","meta":{"generated_at":"2026-10-24T06:47:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10014,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935342},"rest":"https://alion.io/mcp/rest/get_company?id=1935342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-pre-sales-architect-collaboration-platforms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-pre-sales-architect-collaboration-platforms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-pre-sales-architect-collaboration-platforms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-pre-sales-architect-collaboration-platforms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-pre-sales-architect-collaboration-platforms"}]}