{"id":1483295,"url":"https://alion.io/job/salt-product-customer-experience-director","title":"Product & Customer Experience Director","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1225,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":139000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":369},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":32},"description":"Role Overview:Own product and customer experience strategy across the group’s entire portfolio. You’ll set the portfolio direction, drive the innovation pipeline, and shape the end-to-end customer journey - building a consistent, differentiated brand experience across every touchpoint, in every business.\nWhat You’ll Do\nProduct & Portfolio Strategy: Own the product portfolio strategy across the group’s businesses, aligned to growth priorities.\nLead the innovation pipeline - identify, prioritise and bring new products and offerings to market.\nContinuously assess portfolio performance, evolving or retiring offerings based on market and customer insight.\nApply stage-gate discipline to guide products from concept through to launch.\nBuild and maintain product roadmaps that turn strategy into a clear, sequenced plan. Customer Experience Leadership: Own end-to-end CX strategy across every touchpoint - physical, digital and service.\nMap and continuously sharpen the customer journey, hunting down friction and opportunities to differentiate.\nSet the standards and frameworks for brand experience across every customer-facing function and business.\nBuild customer segmentation and personas that shape product, experience and marketing decisions.\nTranslate product and CX thinking into digital products and services - apps, websites, UX and UI. Commercial & Cross-Functional Leadership: Be the strategic bridge between product, marketing, sales and operations - one joined-up customer proposition.\nBuild the business case for product and experience investment, with a clear line to commercial outcomes.\nRepresent product and CX priorities to executive leadership and portfolio company stakeholders.\nWork cross-functionally with marketing, digital, studio, IT and developers to bring initiatives to life. Team & Stakeholder Leadership: Build and lead a high-performing team across product and CX disciplines.\nAct as a strategic partner to portfolio leaders - embedding shared standards while respecting different business models.\nChampion the voice of the customer at the senior leadership table.\nOperate effectively within task forces and cross-functional project teams. Key Deliverables: Group product portfolio strategy\nInnovation and pipeline roadmap\nProduct roadmaps across the portfolio\nEnd-to-end customer experience framework\nBrand experience standards across portfolio touchpoints\nCustomer journey maps and improvement plans\nCustomer segmentation and persona frameworks\nExecutive product and CX dashboard How Success Is Measured: Portfolio performance and innovation throughput\nCustomer experience and satisfaction scores\nBrand experience consistency across touchpoints\nTime-to-market for new product launches\nCommercial impact of product/CX initiatives\nPortfolio adoption of shared standards What You Bring: Significant senior leadership experience in an FMCG or consumer-facing environment, with real exposure to product/brand management and portfolio strategy.\nA proven track record managing product lifecycles - from innovation and launch through to portfolio optimisation.\nExperience building or elevating a CX function across multiple touchpoints (retail, digital, service).\nComfort operating inside a holding company or multi-business-unit structure.\nExperience working within task forces and cross-functional project teams.\nRegional (GCC) experience is a plus, not a must.\nBachelor’s degree in a relevant discipline; postgraduate or professional qualifications desirable for senior candidates.\nFluent English required; Arabic is a plus. Core Skills: Product portfolio strategy & innovation pipeline management\nCustomer journey mapping & brand experience design\nCommercial/P&L acumen & customer insight and research\nCross-functional stakeholder management & multi-touchpoint CX delivery\nStage-gate process & product roadmap development\nCustomer segmentation and personas\nDigital products, apps, websites, UX/UI Salt is acting as an Employment Business in relation to this vacancy.","description_format":"text","description_chars":3998,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods"],"lifecycle":[{"event":"open","at":"2026-09-29T21:51:31Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.592,"p_room":1,"age_days":32,"expected_fill_days":146,"reasons":["conf:559","agency","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/salt-product-customer-experience-director","json_url":"https://alion.io/job/salt-product-customer-experience-director.json","meta":{"generated_at":"2026-10-24T00:12:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935342},"rest":"https://alion.io/mcp/rest/get_company?id=1935342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-product-customer-experience-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-product-customer-experience-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-product-customer-experience-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-product-customer-experience-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-product-customer-experience-director"}]}