{"id":1483571,"url":"https://alion.io/job/salt-project-manager-customer-access-and-service-transformation-programme","title":"Project Manager – Customer Access and Service Transformation Programme","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1225,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":576,"max":null,"currency":"GBP","period":"day","gross":null,"usd_annual":190500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":49},"description":"Back to all jobs\nProject Manager - Customer Access and Service Transformation Programme\nRef: JO-2609-363230\nUnited Kingdom, London \n\nBusiness Operations & HR, Process & Project Management \n\nIT \n\n1,000 - 4,999 Employee \n\n£576.14 - £576.14 per day \n\nEnvironment:\n\nHybrid \n\nContract Type:\n\nTemporary \n\nStarts:\n\n2026-09-21 \n\nDuration:\n\n3+ months \n\nApply Report issue\nProject Manager - Customer Access and Service Transformation Programme\nLocation: London\nRate: £576.14 per day\nContract: Initial three months, with option to extend to six months\nWorking pattern: Hybrid (2 days office, 3 days remote)\nHours: 37.5 hours per week\nStart: September 2026\nClient: Local Government Authority\nUrgent - Applications Closing ASAP\nThe opportunity\nWe are seeking an experienced Interim Project Manager / PMO Lead to support the delivery of a major Customer Access and Service Transformation programme.\nThe programme is moving from strategy and action planning into structured delivery. You will work closely with the Programme Director to establish strong project controls, coordinate activity across multiple workstreams and provide clear visibility of progress, risks, dependencies, expenditure and benefits.\nThis is a hands-on role combining programme-level PMO responsibilities with day-to-day project management. You will bring structure to a complex and evolving environment, ensuring that actions are followed through, decisions are documented and delivery remains on track.\nKey responsibilities\nOwn and maintain the integrated programme plan, milestones and delivery schedule.\nCoordinate programme governance, including Programme Board meetings, workstream meetings, leadership engagement and senior-level reporting.\nProduce clear and timely highlight reports, dashboards, board papers, decision logs and action trackers.\nMaintain programme controls covering risks, assumptions, issues, dependencies, decisions, actions, budgets and benefits.\nMonitor progress and identify slippage, resource pressures, delivery risks and matters requiring escalation.\nCoordinate meetings and workshops, including scheduling, agendas, papers, minutes and follow-up actions.\nWork with workstream leads to obtain timely, consistent and evidence-based progress updates.\nCoordinate stakeholder contributions and ensure that delivery activity remains organised, visible and aligned.\nMaintain programme documentation, version control and delivery evidence in line with agreed standards.\nSupport change control, delivery assurance, issue resolution and the escalation of blockers.\nTrack delivery against the Customer Experience Strategy, published action plan and detailed internal delivery plan.\nSupport budget monitoring and provide visibility of expenditure, forecasts and financial pressures.\nTrack expected programme benefits and help ensure that appropriate evidence is captured.\nBuild effective working relationships with senior leaders, service managers, operational teams and other stakeholders.\nSkills and experience\nEssential\nStrong project management and PMO experience gained within a large or complex organisation.\nExperience supporting transformation programmes involving customer services, digital services or technology-enabled change.\nDemonstrable experience managing integrated plans, milestones, risks, issues, dependencies, budgets and benefits.\nStrong programme governance and written reporting skills.\nExperience producing highlight reports, dashboards, board packs, action logs and other programme controls.\nExperience coordinating meetings, workshops, stakeholder contributions and day-to-day delivery activity.\nStrong documentation management, version-control and project-administration skills.\nExperience supporting change control, delivery assurance and the escalation of delivery blockers.\nConfidence working with senior leaders, service managers and operational teams.\nThe ability to work at pace, manage competing priorities and bring structure to ambiguity.\nA proactive and delivery-focused approach, with strong attention to detail and follow-through.\nDesirable\nPrevious experience in local government or the wider public sector.\nExperience of customer access, customer experience or service redesign programmes.\nFamiliarity with delivery in a politically sensitive or highly governed environment.\nWhat success will look like\nThe successful candidate will quickly establish clear and reliable programme controls, improve the quality and consistency of reporting and give senior leaders an accurate view of delivery. Workstream owners will understand their responsibilities, actions and deadlines, while risks, dependencies and decisions will be actively managed and escalated at the appropriate time.\nImportant Information\nPrevious council, local government or public sector experience is essential.\nApplicants must be UK residents.\nNo visa sponsorship or options are available for this role.\nThis is a hybrid position, with no fully remote option.\nSalt contact: Robert Sprigens - \n*Rates depend on experience and client requirements\nApply Report issue\n\nShare:","description_format":"text","description_chars":5084,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government"],"lifecycle":[{"event":"open","at":"2026-09-29T21:51:31Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.553,"p_room":0.8,"age_days":49,"expected_fill_days":146,"reasons":["conf:535","agency","urgency","velocity","win:early","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":190500,"is_top_pay":true},"html_url":"https://alion.io/job/salt-project-manager-customer-access-and-service-transformation-programme","json_url":"https://alion.io/job/salt-project-manager-customer-access-and-service-transformation-programme.json","meta":{"generated_at":"2026-10-23T04:07:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935342},"rest":"https://alion.io/mcp/rest/get_company?id=1935342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-project-manager-customer-access-and-service-transformation-programme"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-project-manager-customer-access-and-service-transformation-programme"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-project-manager-customer-access-and-service-transformation-programme"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-project-manager-customer-access-and-service-transformation-programme\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-project-manager-customer-access-and-service-transformation-programme"}]}