{"id":1484039,"url":"https://alion.io/job/salt-reservations-coordinator-concierge","title":"Reservations Coordinator / Concierge","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"C","score":63,"open_postings":1438,"ghost_share":0.623,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":240000,"max":null,"currency":"ZAR","period":"year","gross":null,"usd_annual":14639},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":62},"description":"Back to all jobs\nApplications are now closed.\nReservations Coordinator / Concierge\nRef: JO-2607-362366\nSouth Africa, Cape Town \n\nClient Success & Account Management, Sales \n\nTravel and Tourism \n\n10 - 49 Employees \n\nZAR 240,000.00 - ZAR 260,000.00 per annum \n\nEnvironment:\n\nHybrid \n\nContract Type:\n\nPermanent \n\nStarts:\n\n2026-08-31 \n\nReservations Coordinator | Full-Time\nLocation: Cape Town / Hybrid\nAbout the Role\nSeeking a highly organised Reservations Coordinator to manage bookings, supplier relationships, and guest communications, ensuring a seamless guest experience from booking confirmation to arrival.\nRequirements\n2+ years’ experience in reservations, hospitality, travel, operations, administration, or a coordination role.\nStrong communication, organisational, and time-management skills.\nExperience with CRM systems, booking platforms, Google Workspace, and WhatsApp Business.\nBased in Cape Town.\nAdvantageous:\nExperience in luxury travel, tourism, holiday rentals, or hospitality.\nSupplier and guest management experience.\nKey Responsibilities\nManage bookings, amendments, cancellations, and supplier confirmations.\nServe as the main point of contact for guests after booking confirmation.\nCoordinate special requests, arrivals, and additional services.\nMaintain supplier relationships and booking records.\nProcess invoices, monitor payments, and assist with reconciliations.\nConduct post-stay follow-ups and manage guest feedback.\nImprove booking processes and maintain operational procedures.\nIdeal Candidate\nA detail-oriented, customer-focused professional who thrives in a fast-paced environment and can efficiently manage multiple bookings, suppliers, and guest requirements while delivering exceptional service.\nSalt is acting as an Employment Agency in relation to this vacancy.","description_format":"text","description_chars":1798,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T21:54:51Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.191,"p_room":0.28,"age_days":62,"expected_fill_days":29,"reasons":["conf:151","agency","stale_co","urgency","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":14639,"is_top_pay":false},"html_url":"https://alion.io/job/salt-reservations-coordinator-concierge","json_url":"https://alion.io/job/salt-reservations-coordinator-concierge.json","meta":{"generated_at":"2026-10-06T21:06:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":408,"day_limit":5000,"remaining_today":4592,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935342},"rest":"https://alion.io/mcp/rest/get_company?id=1935342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsalt-reservations-coordinator-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsalt-reservations-coordinator-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsalt-reservations-coordinator-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/salt-reservations-coordinator-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsalt-reservations-coordinator-concierge"}]}