{"id":1484587,"url":"https://alion.io/job/salt-senior-it-support-specialist","title":"Senior IT Support Specialist","company":{"id":1935342,"name":"Salt","domain":"welovesalt.com","url":"https://alion.io/company/welovesalt","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":95,"open_postings":1224,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-28T00:00:00Z","employer_posted_date":"2026-05-29","last_verified_at":"2026-09-29T22:22:26Z","board_verified":false,"closed_at":null,"days_open":150,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":149},"description":"We are looking for a Senior IT Support Specialist to join a collaborative Workplace Technology team supporting a fast-paced multinational environment. This is a role where you will play a key part in ensuring smooth day-to-day technology operations for end users across the office and regional locations.You will be responsible for delivering high-quality technical support, managing end-user devices, troubleshooting infrastructure-related issues, and partnering closely with internal technology teams, facilities, and vendors to maintain a seamless workplace technology experience.\nThis role is ideal for someone who enjoys hands-on support work, thrives in a people-facing environment, and has strong experience supporting modern workplace technologies across both Windows and macOS ecosystems.\nResponsibilities Provide onsite Level 2 technical support across hardware, software, networking, and end-user environments\nSupport onboarding and offboarding activities including laptop setup, deployment, imaging, and decommissioning\nTroubleshoot and resolve issues related to laptops, printers, meeting room technologies, connectivity, and mobile devices\nManage and prioritize incidents and service requests through ServiceNow while ensuring SLA adherence\nSupport Microsoft 365, Azure Active Directory, Intune, Jamf, SCCM, and endpoint management activities\nMaintain accurate IT asset inventory and support procurement, asset tagging, and device lifecycle management\nCollaborate with infrastructure teams, facilities, and external vendors to resolve site-impacting issues\nDeliver exceptional customer service and communicate effectively with users across regional offices\nContribute to process improvements and workplace technology initiatives What We’re Looking For A proactive and customer-focused support professional\nSomeone confident supporting users in a fast-paced corporate environment\nStrong ownership mindset with the ability to work independently\nComfortable working fully onsite and collaborating closely with cross-functional teams\nPassionate about technology and delivering a positive end-user experience What’s in it for you? Regional exposure supporting APAC users\nOpportunity to work within a collaborative and modern technology environment\nCompetitive salary and benefits package If you are passionate about workplace technology, enjoy solving problems, and thrive in a hands-on, people-facing environment, we would love to hear from you. Apply now to be part of a collaborative regional technology team where your expertise and impact will be highly valued. Reach out to Hazel @ +60127356790 for a confidential chat!\nTo explore other Tech jobs in Malaysia, feel free to reach out to us to find out more.\nAt Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. 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